DISDISGUSTING AND PATHETIC CUSTOMER SERVICE!!!

The waiter together with other staff treated my family and I like ********s at the Mothers Day Lunch on 10th May 2026. We were seated at Table number 28 and we were the only family they did this to. They stopped my family and I at the hotel foyer asking to double check our payment around 15:05. The CCTV cameras would also show this. However, since it was Mothers Day, full prepayment had to be made in advance of Mothers Day. The waiter embarrassed us and made us look like ********s in front of other hotel guests in the foyer by running after us like we had not paid. I did raise this complaint telephonically with a person named Dumasani on the night of Mothers Day as he claimed to be the manager of the restaurant but to date no action has been taken to rectify the situation. Also, a private review was posted about what had happened but still it has been ignored by the restaurant and the hotel. This was disgusting and pathetic customer service. Please assist urgently.