LG Service Has Been Frustrating, Disorganised, and Unhelpful

I have been a loyal LG customer for 15 to 16 years and own multiple LG appliances, including a washing machine, dishwasher, tumble dryer, and microwave. That is exactly why this experience has been so disappointing. In the past, we used a service agent named Chris, who was excellent. He serviced my appliances once a year, sometimes every 18 months, and I never had any reason to complain. In December 2023, he told me my washing machine needed parts for a separate issue. By January 2024, I stopped following up because nothing was happening. The machine then started leaking water, and I simply learned to live with it. On Saturday, 4 April, the machine stopped pumping water completely. I contacted LG Midrand on Monday, 7 April, and explained the issue fully. After some back and forth to find a suitable time, Sifiso came out on Tuesday, 14 April. He told me he needed to order a pump housing, as he already had the pump, and that he would return within the week. On Thursday, I followed up and was told he was still waiting for stock. Fair enough. Then, at 15:13 on Friday, 17 April, I asked again when he would be coming to complete the repair, and he said Saturday. It is now 11:55 on Saturday, and I have heard absolutely nothing. At 11:11, I contacted the WhatsApp support line for help, only for Owen to tell me that without a reference number, nothing could be done. No reference number was ever given to me when I first logged the issue on 7 April, nor was one provided by Sifiso. So now I am stuck and will most likely have to wait until Monday morning to start phoning around again, hoping to get hold of someone who can actually help. What is especially frustrating is that although the issue identified in December 2023 was separate from the current fault, leaving it unresolved appears to have made the present situation more difficult to deal with. For a company whose products I have trusted for over 15 years, this level of after-sales service is incredibly disappointing. At this point, I genuinely do not know whether I would buy another LG appliance again.