Hirsch’s Edenvale & LG – Extremely Disappointing After-Sales Service

We recently purchased a fridge from Hirsch’s in Edenvale, and unfortunately the after-sales experience has been nothing short of frustrating. Within just a few weeks, we noticed issues with the fridge door not closing properly, and the rubber seal was already damaged. An LG technician was sent out and confirmed the fault, advising that a report would be submitted to arrange a replacement. However, what followed was a complete breakdown in service:

It took almost two weeks for LG to submit the technician’s report due to a lack of accountability. We had to follow up continuously just to get confirmation that the report had been sent. Once the report finally reached Hirsch’s, there has been absolutely no communication from their side. Emails are simply ignored, leaving us completely in the dark.

This level of service is unacceptable—especially for a brand-new appliance. As a customer, you expect accountability, communication, and support when something goes wrong. Sadly, both LG and Hirsch’s have failed on all fronts. I will not be purchasing from Hirsch’s again, nor will I consider LG products in the future if this is the level of service customers can expect.