Leroy Merlin South Africa
1.8|3,500 reviews
Responds in 12 hours 7 min
PM
Popela M
1 reviews | Active since Member
28 May 2026, 11:56
When did it take Ler...
When did it take Leroy Merlin so long deliver items, since 17 May 2026 i purchased an online items and they delaying my project
Helpful (0)
Replies (5)0
Replies (5)Leroy Merlin South Africa's replyOfficial
28 May 2026, 13:41Hi Popela
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Best regards,
Leroy Merlin South Africa's reply28 May 2026, 13:41
Official
Hi Popela
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Best regards,
PM
Popela M's updateReviewer Update
28 May 2026, 15:53I am extremely shocked that such a large and reputable company as Leroy Merlin would engage in what appears to be a “bait and switch” practice. If a company heavily advertises an item at a low price, only to immediately claim that it is “out of stock,” this may be considered misleading or deceptive advertising.
At this stage, I have declined the refund while I continue exploring other avenues, including consumer protection channels and the retail ombudsman.
At this stage, I have declined the refund while I continue exploring other avenues, including consumer protection channels and the retail ombudsman.
PM
Popela M's update28 May 2026, 15:53
Reviewer Update
I am extremely shocked that such a large and reputable company as Leroy Merlin would engage in what appears to be a “bait and switch” practice. If a company heavily advertises an item at a low price, only to immediately claim that it is “out of stock,” this may be considered misleading or deceptive advertising.
At this stage, I have declined the refund while I continue exploring other avenues, including consumer protection channels and the retail ombudsman.
At this stage, I have declined the refund while I continue exploring other avenues, including consumer protection channels and the retail ombudsman.
Leroy Merlin South Africa's replyOfficial
29 May 2026, 06:56Hi William
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Best regards,
Leroy Merlin South Africa's reply29 May 2026, 06:56
Official
Hi William
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Best regards,
PM
Popela M's updateReviewer Update
29 May 2026, 13:10 Hi, I’m still waiting for the callback that was promised this morning, and I have not received any update so far. This delay is very frustrating, especially after being told I would be contacted shortly.Please can someone urgently follow up on this and assist as soon as possible.Thank you.
PM
Popela M's update29 May 2026, 13:10
Reviewer Update
Hi, I’m still waiting for the callback that was promised this morning, and I have not received any update so far. This delay is very frustrating, especially after being told I would be contacted shortly.Please can someone urgently follow up on this and assist as soon as possible.Thank you.
Leroy Merlin South Africa's replyOfficial
29 May 2026, 14:57Hi Popela
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Best regards,
Leroy Merlin South Africa's reply29 May 2026, 14:57
Official
Hi Popela
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Best regards,