Leroy Merlin South Africa
1.8|3,500 reviews
Responds in 12 hours 7 min
SP
Sanjay P
1 reviews | Active since Member
25 May 2026, 14:24
Poor after sales service
Fourways branch . Poor aftersales. Multiple attempts to get a replacement part . Promised a phone call on first visit. Went there after few weeks. No one knows anything. In the last week been there a further 3 times after a supplier rep said he will get parts to store. Leroy Merlin sat they aware of the part but can't seem to find as part was handed to someone who was unavailable in the weekend. Today they can't find it....
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Replies (1)Leroy Merlin South Africa's replyOfficial
25 May 2026, 14:53Hello Sanjay,
We regret to learn of the unsatisfactory experience you have encountered, and we extend our sincere apologies. We will liaise with the relevant department and provide you with a response at the earliest opportunity.
We regret to learn of the unsatisfactory experience you have encountered, and we extend our sincere apologies. We will liaise with the relevant department and provide you with a response at the earliest opportunity.
Best regards,
Leroy Merlin South Africa's reply25 May 2026, 14:53
Official
Hello Sanjay,
We regret to learn of the unsatisfactory experience you have encountered, and we extend our sincere apologies. We will liaise with the relevant department and provide you with a response at the earliest opportunity.
We regret to learn of the unsatisfactory experience you have encountered, and we extend our sincere apologies. We will liaise with the relevant department and provide you with a response at the earliest opportunity.
Best regards,