Legit
Unclaimed Business
|1.3|88 Reviews (last 12 months)|This business does not respond to reviews
Legit
Unclaimed Business
|1.3
88 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Legit
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Legit faces significant challenges across most customer experience areas. Customers frequently report rude in-store staff, refusal to process online order refunds at physical stores, and lengthy delays in receiving refunds for returned items. Online delivery experiences are inconsistent with courier issues. A small number of standout staff members receive heartfelt praise, but these positive moments are overshadowed by widespread service and returns frustrations.
TrustIndex
1.8
Based on recent customer reviews, Legit is facing significant customer experience challenges across most service dimensions. Customers describe widespread frustration with refund processes, in-store staff attitudes, and online order fulfilment. While isolated bright spots exist at specific branches and with named consultants, the dominant narrative is one of dismissive service, broken refund pathways, and unreliable digital and delivery experiences that erode trust in the brand.
The most common complaint about Legit, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.1) is dominated by complaints about rude managers, dismissive cashiers, and unresponsive call centre agents. Named staff like Thapelo, Nandi, Wendy, and Nomfundo earn praise, but most reviewers describe attitude, ignored complaints, and stores closing before advertised hours.
Legit has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 88 reviews in the last 12 months. Hellopeter has tracked Legit across 609 total reviews. How is the TrustIndex calculated? →
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