Worst treatment received from LegalWise

I phoned Legalwise on the 20th May 2026 re a legal matter lodged against me at High Court. The legal adviser told me that she would discuss the matter with her supervisor and revert back to me. On the 21 st May she phoned and told me that her supervisor said that my matter was covered. She sent me forms to complete with a lawyer who will present me based on LegalWise Fees. My matter is an Urgent Application; date of lodging the application was 22.05.2026 at 12.00hrs, and the submission of the Affidavit was on the 25.05.2026. at 12.00hrs. There two matters involved on this application namely; urgent application and normal application. The legal adviser called me on the 22.05.2026 and informed me that my policy lasted in 2014. I refuted the assertion and she promised me that she would come back to me. The legal adviser phoned me on the 25.05.2026 to inform me at 10.26am that Legal Wise wouldn’t cover the matter . I utterly find this inhuman handling of my unacceptable