Kwa dukuza license office

Incompetent and useless

My drivers license had expired on the 14 August 2019, i went to the offices to renew it which was such a disaster. I sat in the line to do my eye test and finger prints for 2 hours. Did the eye test and was advised to go to the counter and pay a fee to renew, when at the counter, i was advised to go back to do my finger prints. I had to sit in another line lie an hour and a half again and then go to sit in the line again for another half an hour. That was done. so i went back to the office on the 8 September as they said that it would take 4 to 6 weeks, only to go there and find out that the digital photo that was taken out was not received in Pretoria , like what the hell, a digital photo and normal photos were taken out on the day and they did not receive it. How is that even possible ? So i had to go follow the line again for another 2 hours, I go back to the office to submit and the staff refused to help me , i stood there like 15 mins and was ignored. i videoed the staff and they still didn't bother to assist me. So a gentle saw me standing there and he assisted me to submit the documents and was told to wait another 4 weeks. I went back on the 4 November 2019 , only to be told that it was posted on the 28 of October and will be in maybe by the 12 November 2019. I was given a number to call their office to check if the license had arrived. I tried calling almost for a week and no one answers the call. What kind of service and company are they running at that place.