KONIKA MINOLTA SA - BORROW MACHINE DRAMA / *****

After applying for a machine rental contract with them in OCTOBER of 2022 - I was blown away with the fact that they actully offered me a machine to borrow whilst I wait for the new one!

Just over a week later, the "borrow machine" arrives - very impressive. Machine gets installed, very cool. Until the next day... Machine just spews pages upon pages upon pages of what ever paper or board you've inserted, hell just mess up completely!

On average, every file we print to the machine, prints perfect up to a random page where the machine would just loose its mind. Some days the machine even refused to print.

All this, while I am on the phone, sending countless emails to their technical team - begging them to sort the matter out or to bring me my new machine (as it has been months already). Nothing.

Every single day, I would follow up and get a lie in response: "No, the technician was there, but we were closed." Because of this whole debackle, I was working 7 days a week, struggling with a 15year old XEROX machine, that I can barely keep alive. But we're closed??

Other times I get informed the technician is on his way. This, 5pm on a Friday? I doubt it. But as luck would have it, a moment or so later, he stops infront of our building - only to drive off again soon after. I have not yet had time to unlock my cellphone before his email chimes: "Offices was closed. Sign says they close at 3pm"

Good job. You can read! But have you forgotten that you phoned me just past 4 and asked If he can come and look? Aparently not.

My main issue is, I was charged, R8000+- for prints THEIR printed messed up. They then had the audacity, to take MY DEPOSIT FOR THE NEW MACHINE (R5000) and pay that towards the "borrow machine's" charges and then cancelled my application. After all this drama? After all the clients I have lost over you lot??

You want to collect your precious machine, yes? I will need a complete refund before this will be allowed. You have until the 15th of April - hereafter I shall consider the matter dealt with and will do what I must with it, to get my money's worth.