Konica Minolta South Africa
2.1|36 reviews
PK
Petrus K
1 reviews | Active since Member
05 Mar 2024, 06:28
Broken machine left office standing for more than a week.
The office has one printer that is used by everyone for printing, scanning and making copies and was to be a cost effective way of doing business. Parts broke and we have been without a printer for more than a week. No loan machine, no alternative plans, just sorry for you. The cost of down time is huge and Konica Minolta can't be bothered. I tried to phone rhe National office, no answer. I message them on the website "Contact Us". No reply till date. They will make sure you pay, but when something goes wrong with their machines, it will cost you dearly.
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Replies (1)Konica Minolta South Africa's replyOfficial
06 Mar 2024, 13:37 Dear Petrus Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused. At Konica Minolta South Africa we pride ourselves on our commitment to service delivery and customer satisfaction, it’s concerning that you have had this experience. We have escalated your complaint to our Technical General Manager and has advised he has since been in contact with you to resolve the matter as quickly as possible. Thank you for your understanding and patience.
Best regards,
Konica Minolta South Africa's reply06 Mar 2024, 13:37
Official
Dear Petrus Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused. At Konica Minolta South Africa we pride ourselves on our commitment to service delivery and customer satisfaction, it’s concerning that you have had this experience. We have escalated your complaint to our Technical General Manager and has advised he has since been in contact with you to resolve the matter as quickly as possible. Thank you for your understanding and patience.
Best regards,