Great Service at Kingsmead Shoes East Rand Mall

Good Day

I write to share my experience of exceptional service that I experienced at the Kingsmead Shoe shop in East Rand Mall on 27 March 2026, quite late in the afternoon. This was not my first visit to the shop, and I have previously been impressed by both the service and the quality of the product offered. But this visit was worth mentioning as an unusually positive shopping experience.

From the moment I entered the store, the sales lady had my confidence that she knew what she was talking about, understood everything that I was looking for in terms of style, comfort, and fit. Her guidance and suggestions were absolutely on point. Even so, at no point did I feel pressured into making a purchase.

Even though I had entered the store envisioning a purchase of a particular brand (which unfortunately was not available in my size), I eventually found myself looking at a Kingsmead brand shoe. The sales lady helped me find the exact shoe that fit me best. Even though I had initially intended to take a walk through the rest of the mall to discover what other options were available, I decided that I was better off making this purchase on the spot.

Furthermore, I found all of the staff I dealt with in this store very friendly and light-hearted, and it was evident that they enjoyed working with each other as a team.

As I wear these shoes this morning, wearing them in, I am astounded by how comfortable they are and very happy with my purchase. It will take a lot to convince me to make my future shoe purchases at another store.