Kingsley Heath
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Kingsley Heath
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBR
Brandon R
1 reviews | Active since Aug 2017
22 Mar 2026, 23:58
Poor quality checks for defective clothing.
Good day To whom it may concern, I recently purchased two chino trousers on 21 March 2026 under your promotional offer of 2 for R200 at the Pavillion branch in Durban . As a loyal client of Kingsley Heath, I have always appreciated the exclusivity and premium quality associated with your brand. It is therefore with significant disappointment that I bring to your attention that one of the items purchased is defective. This is particularly concerning as it is not the first time I have encountered this issue with your chino trousers. For a brand positioned as exclusive and high-end, I find it unacceptable that items with visible defects are reaching the sales floor without proper quality control. As a customer who invests in your products with the expectation of superior craftsmanship and attention to detail, this experience has been both frustrating and disheartening. I trust that Kingsley Heath will take this matter seriously and address the apparent lapse in quality assurance processes.I will return the one item but the above needs to be addressed. I would appreciate your prompt attention to this matter and a suitable resolution. Yours sincerely,
Helpful (0)
|Replies (2)BR
Brandon R
1 reviews | Active since Aug 2017
22 Mar 2026, 23:58
Poor quality checks for defective clothing.
Good day To whom it may concern, I recently purchased two chino trousers on 21 March 2026 under your promotional offer of 2 for R200 at the Pavillion branch in Durban . As a loyal client of Kingsley Heath, I have always appreciated the exclusivity and premium quality associated with your brand. It is therefore with significant disappointment that I bring to your attention that one of the items purchased is defective. This is particularly concerning as it is not the first time I have encountered this issue with your chino trousers. For a brand positioned as exclusive and high-end, I find it unacceptable that items with visible defects are reaching the sales floor without proper quality control. As a customer who invests in your products with the expectation of superior craftsmanship and attention to detail, this experience has been both frustrating and disheartening. I trust that Kingsley Heath will take this matter seriously and address the apparent lapse in quality assurance processes.I will return the one item but the above needs to be addressed. I would appreciate your prompt attention to this matter and a suitable resolution. Yours sincerely,
0
Replies (2)ZM
Zuko M
1 reviews | Active since Feb 2013
12 Mar 2026, 13:36
Bad quality clothing, worse customer service
I bought a t-shirt on the 25/02/2026 for R799.95 at Tygervalley Mall, and only wore it once then noticed that the stitching is loose (very badly sown) when my partner showed me loose threads hanging. 06/03/2026 I wrote them an email informing them I wasn't happy with the item, and Priya Chetty responded saying they will send a courier to come get the item the following day. Today is the 12/03/2026 and there's still no communication from any courier about fetching the item. For the price they expect customers to pay, not only are the garments of poor quality, it seems their customer service is worse. This is not the 1st time I'm complaining about the quality of their clothing and each time I get the same bad service and it frustrating.
Helpful (0)
|Replies (1)ZM
Zuko M
1 reviews | Active since Feb 2013
12 Mar 2026, 13:36
Bad quality clothing, worse customer service
I bought a t-shirt on the 25/02/2026 for R799.95 at Tygervalley Mall, and only wore it once then noticed that the stitching is loose (very badly sown) when my partner showed me loose threads hanging. 06/03/2026 I wrote them an email informing them I wasn't happy with the item, and Priya Chetty responded saying they will send a courier to come get the item the following day. Today is the 12/03/2026 and there's still no communication from any courier about fetching the item. For the price they expect customers to pay, not only are the garments of poor quality, it seems their customer service is worse. This is not the 1st time I'm complaining about the quality of their clothing and each time I get the same bad service and it frustrating.
0
Replies (1)RT
Reviews T
1 reviews | Active since Aug 2025
27 Aug 2025, 15:35
Defective product and no accountability
Bought a Kingsley Heath jersey from the Cavendish store which was defective to the point that is ruined the clothes it was worn with. They admitted the item was defective and after several weeks of having to jump through hoops for them they offered a store credit for the item, and after a push offered a refund for the jersey. Despite admitting the item was defective and resulted in damage to my items the company very sadly would not stand by their product and refused to compensate me for the ruined clothing and the excessive inconvenience they had cause despite pitching themselves as a luxury brand. Disappointed by the lack of accountability and customer care, expected better and a degree of customer loyalty and accountability from a premium brand.
Helpful (0)
|Replies (0)RT
Reviews T
1 reviews | Active since Aug 2025
27 Aug 2025, 15:35
Defective product and no accountability
Bought a Kingsley Heath jersey from the Cavendish store which was defective to the point that is ruined the clothes it was worn with. They admitted the item was defective and after several weeks of having to jump through hoops for them they offered a store credit for the item, and after a push offered a refund for the jersey. Despite admitting the item was defective and resulted in damage to my items the company very sadly would not stand by their product and refused to compensate me for the ruined clothing and the excessive inconvenience they had cause despite pitching themselves as a luxury brand. Disappointed by the lack of accountability and customer care, expected better and a degree of customer loyalty and accountability from a premium brand.
0
Replies (0)