KIA Tokai
Unclaimed Business
Performance(last 12 months):
Trustindex Rating
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Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 10:21
Shocking service
tried calling with no reply and after many attempts call gets dropped. Finally get answer and get told that someone will get back to me and 5 days later still no reply. Shocking shocking service
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 12:44
Never and never again...
Thank you for the response, was dealing with Edson starting the 21st Jan, found a car in tokia that I liked but as I am almost 250km outside cpt we arranged that the following Friday i would come to Cape Town to test drive. With the understanding and agreement that the vehicle would be roadworthy and ready for me to take it that Friday the 21st (paying for the vehicle of course)as I didn't want to drive out again. Only thing is that I would drive the car with temp plates home until the send me the disc and paper. Everything was arranged for Fri at 10am, so I paid someone to take me and early Friday morning I get a whatsapp saying can I come at 2pm instead. No problem, hung out in cpt to pass the time and arriving at 2pm I was informed there is an issue with the front wheel bearing and the car must still go for roadworthy. I was upset and asked for the manager cause there was no way I was coming back again. Spoke to Wavell Blake who somehow talked me into paying for the car in full with the fast talking of it can be sorted and they will bring the car to Worcester Renault where I can collect the following thurs 29th at midday Come thursday the issues started, we arranged to meet at 10 am to deliver the vehicle at renault Worcester. After 8 he sent me a voice note to say he must just collect the disc and will be there by two pm. Close to 2pm he messaged again to say can we meet at 5pm instead. Remember I don't have a car so relying on someone to take so they have to wait for me etc. Anyway, arrived at 5pm at dealership in Worcester and no sign of him. Called him only to be told he is still in cpt. I must be honest and say I lost it, I jyst hung up and called the manager Wavell who was trying to use every excuse from them being busy, to they have to wait for licensing etc. But my issue was this is what we arranged and they are wasting my time. Only after I said I want to cancel the deal and refund my money did he kind of say ok it will definitely be delivered by today. This is the worst service I have ever received and all the arrangements came from them not me settling settling times and deliveries. Usually I go check reviews online but I thought Kia tokia is reputable but now I know I was wrong. The car finally arrived today after 12 but this whole saga left me disgusted in their service. I would not recommend them to anyone.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 12:44
Never and never again...
Thank you for the response, was dealing with Edson starting the 21st Jan, found a car in tokia that I liked but as I am almost 250km outside cpt we arranged that the following Friday i would come to Cape Town to test drive. With the understanding and agreement that the vehicle would be roadworthy and ready for me to take it that Friday the 21st (paying for the vehicle of course)as I didn't want to drive out again. Only thing is that I would drive the car with temp plates home until the send me the disc and paper. Everything was arranged for Fri at 10am, so I paid someone to take me and early Friday morning I get a whatsapp saying can I come at 2pm instead. No problem, hung out in cpt to pass the time and arriving at 2pm I was informed there is an issue with the front wheel bearing and the car must still go for roadworthy. I was upset and asked for the manager cause there was no way I was coming back again. Spoke to Wavell Blake who somehow talked me into paying for the car in full with the fast talking of it can be sorted and they will bring the car to Worcester Renault where I can collect the following thurs 29th at midday Come thursday the issues started, we arranged to meet at 10 am to deliver the vehicle at renault Worcester. After 8 he sent me a voice note to say he must just collect the disc and will be there by two pm. Close to 2pm he messaged again to say can we meet at 5pm instead. Remember I don't have a car so relying on someone to take so they have to wait for me etc. Anyway, arrived at 5pm at dealership in Worcester and no sign of him. Called him only to be told he is still in cpt. I must be honest and say I lost it, I jyst hung up and called the manager Wavell who was trying to use every excuse from them being busy, to they have to wait for licensing etc. But my issue was this is what we arranged and they are wasting my time. Only after I said I want to cancel the deal and refund my money did he kind of say ok it will definitely be delivered by today. This is the worst service I have ever received and all the arrangements came from them not me settling settling times and deliveries. Usually I go check reviews online but I thought Kia tokia is reputable but now I know I was wrong. The car finally arrived today after 12 but this whole saga left me disgusted in their service. I would not recommend them to anyone.
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2020, 04:39
Bad customer service
Bought two vehicle's from Kia in Diep River in August 2020. This was cash transactions. To date I am still trying to get the vehicle's registered. Every 21 day's I must remind them that my temporary licence is about to expire. I am sure if I bought these vehicle's on HP these vehicles would have been licensed by now. No one at the dealership seems to be interested in the fact that it is already 4 months down the line and I can not go away for longer than 3 weeks before the temporary license expires again. I contacted KIA South Africa via Email, but no joy from them either. They did not even bother to answer my mail. What is my next step pse?
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2020, 04:39
Bad customer service
Bought two vehicle's from Kia in Diep River in August 2020. This was cash transactions. To date I am still trying to get the vehicle's registered. Every 21 day's I must remind them that my temporary licence is about to expire. I am sure if I bought these vehicle's on HP these vehicles would have been licensed by now. No one at the dealership seems to be interested in the fact that it is already 4 months down the line and I can not go away for longer than 3 weeks before the temporary license expires again. I contacted KIA South Africa via Email, but no joy from them either. They did not even bother to answer my mail. What is my next step pse?
0
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