Worse unprofessional service

I had a disappointing experience with Kia Glen Motors during my recent vehicle purchase process.

I initially enquired about a specific vehicle advertised on their website and was informed that it was available. Based on that information, I submitted all my documents, my application was processed, and I was approved.

However, when it came time to sign the contract, I was suddenly informed that the vehicle was no longer available and was encouraged to consider a different brand, which was not what I wanted.

A day later, I was told that a similar model had been located at another branch and a contract was sent to me. Throughout this process, communication from the dealership was poor and I often had to follow up myself to understand what was happening. The only person who consistently kept me updated was a lady from the head office via WhatsApp, and I appreciate her efforts.

After receiving the contract, I signed it online and even completed the debit mandate approval. Since it was over a weekend, collection was moved to Monday. On Monday, I was told there were delays and collection was moved to Tuesday. On Tuesday, it was moved to Wednesday. Then on Wednesday, I was informed that I would not be receiving the vehicle after all because it had multiple issues.

At that point, I was again offered a different, lower-spec model that I did not want, and later told to consider a vehicle from Cape Town, which added more confusion to the process.

What disappointed me most was not only the delays but the lack of proactive communication and the repeated changes after approvals and signed documentation.

I expected a smoother and more transparent process from a dealership. I hope this feedback helps improve communication and customer experience for future buyers.

In the end, I had to personally visit Kia Pinetown, where the team warmly assisted me and helped facilitate the cancellation of the Kia Glen contract. I appreciate their professionalism and willingness to help resolve the situation.