KIA Motors the Glen
Unclaimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
KIA Motors the Glen
Unclaimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.7|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lungelo M
1 reviews | Active since Jan 2020
23 May 2026, 08:10
Worse unprofessional service
I had a disappointing experience with Kia Glen Motors during my recent vehicle purchase process. I initially enquired about a specific vehicle advertised on their website and was informed that it was available. Based on that information, I submitted all my documents, my application was processed, and I was approved. However, when it came time to sign the contract, I was suddenly informed that the vehicle was no longer available and was encouraged to consider a different brand, which was not what I wanted. A day later, I was told that a similar model had been located at another branch and a contract was sent to me. Throughout this process, communication from the dealership was poor and I often had to follow up myself to understand what was happening. The only person who consistently kept me updated was a lady from the head office via WhatsApp, and I appreciate her efforts. After receiving the contract, I signed it online and even completed the debit mandate approval. Since it was over a weekend, collection was moved to Monday. On Monday, I was told there were delays and collection was moved to Tuesday. On Tuesday, it was moved to Wednesday. Then on Wednesday, I was informed that I would not be receiving the vehicle after all because it had multiple issues. At that point, I was again offered a different, lower-spec model that I did not want, and later told to consider a vehicle from Cape Town, which added more confusion to the process. What disappointed me most was not only the delays but the lack of proactive communication and the repeated changes after approvals and signed documentation. I expected a smoother and more transparent process from a dealership. I hope this feedback helps improve communication and customer experience for future buyers. In the end, I had to personally visit Kia Pinetown, where the team warmly assisted me and helped facilitate the cancellation of the Kia Glen contract. I appreciate their professionalism and willingness to help resolve the situation.
Helpful (0)
|Replies (0)LM
Lungelo M
1 reviews | Active since Jan 2020
23 May 2026, 08:10
Worse unprofessional service
I had a disappointing experience with Kia Glen Motors during my recent vehicle purchase process. I initially enquired about a specific vehicle advertised on their website and was informed that it was available. Based on that information, I submitted all my documents, my application was processed, and I was approved. However, when it came time to sign the contract, I was suddenly informed that the vehicle was no longer available and was encouraged to consider a different brand, which was not what I wanted. A day later, I was told that a similar model had been located at another branch and a contract was sent to me. Throughout this process, communication from the dealership was poor and I often had to follow up myself to understand what was happening. The only person who consistently kept me updated was a lady from the head office via WhatsApp, and I appreciate her efforts. After receiving the contract, I signed it online and even completed the debit mandate approval. Since it was over a weekend, collection was moved to Monday. On Monday, I was told there were delays and collection was moved to Tuesday. On Tuesday, it was moved to Wednesday. Then on Wednesday, I was informed that I would not be receiving the vehicle after all because it had multiple issues. At that point, I was again offered a different, lower-spec model that I did not want, and later told to consider a vehicle from Cape Town, which added more confusion to the process. What disappointed me most was not only the delays but the lack of proactive communication and the repeated changes after approvals and signed documentation. I expected a smoother and more transparent process from a dealership. I hope this feedback helps improve communication and customer experience for future buyers. In the end, I had to personally visit Kia Pinetown, where the team warmly assisted me and helped facilitate the cancellation of the Kia Glen contract. I appreciate their professionalism and willingness to help resolve the situation.
0
Replies (0)MD
Mvisiswano D
1 reviews | Active since Jan 2020
25 Mar 2026, 06:43
BAD CUSTOMER SERVICE AND SUPPORT
Recently bought a car on the dealership and I informed the sales agent that I'll be using it for uber and everything should meet the standards of dekra, I was informed that everything is in order and a 125 point check has been done and the car passed roadworthy. To my surprise when I took the car to dekra which they recommended the car failed X3, went back to the dealership and raised the issues with the manager, he then agreed to fix the issues and refund me in full on the amount paid to dekra and I signed the required forms, 2 weeks down the line I haven't been paid and I've been getting stories from the agent.
Helpful (0)
|Replies (0)MD
Mvisiswano D
1 reviews | Active since Jan 2020
25 Mar 2026, 06:43
BAD CUSTOMER SERVICE AND SUPPORT
Recently bought a car on the dealership and I informed the sales agent that I'll be using it for uber and everything should meet the standards of dekra, I was informed that everything is in order and a 125 point check has been done and the car passed roadworthy. To my surprise when I took the car to dekra which they recommended the car failed X3, went back to the dealership and raised the issues with the manager, he then agreed to fix the issues and refund me in full on the amount paid to dekra and I signed the required forms, 2 weeks down the line I haven't been paid and I've been getting stories from the agent.
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Replies (0)BB
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Naledi N
1 reviews | Active since Jan 2020
28 Oct 2025, 05:15
Poor service
I’ve been calling for the 10th time to reschedule my service but there seems to be a problem with your line. I’m calling with my airtime and the gentleman keeps hanging up ! No callback, NOTHING. Can this issue be fixed?
Helpful (0)
|Replies (0)NN
Naledi N
1 reviews | Active since Jan 2020
28 Oct 2025, 05:15
Poor service
I’ve been calling for the 10th time to reschedule my service but there seems to be a problem with your line. I’m calling with my airtime and the gentleman keeps hanging up ! No callback, NOTHING. Can this issue be fixed?
0
Replies (0)LT
Lesedi T
1 reviews | Active since Jan 2020
13 May 2025, 04:35
A Shining Star at Kia – Sino, Thank You From the Bottom of My Heart
I recently purchased a Kia Sonet, and I can say without a doubt that the entire process was one of the smoothest, most heartwarming experiences I’ve ever had all thanks to the incredible Sino, the saleslady who helped me. From the very first interaction, Sino treated me not like just another customer, but like a valued individual whose needs, concerns, and dreams truly mattered. She welcomed me with such warmth and sincerity that I instantly felt at ease. Car shopping can often feel overwhelming and stressful, especially when you’re trying to find the perfect deal — but Sino made the entire process feel light, enjoyable, and deeply personal. She took the time to understand exactly what I needed and what my budget could handle. She never pushed, never rushed, and never made me feel like I was just another number on her daily list. Instead, she was patient, incredibly kind, and walked with me every step of the way. She explained every detail with clarity, answered every question with honesty and care, and ensured that I felt confident in every decision I made. And when it came to the deal itself I was blown away. Sino went above and beyond to get me the absolute best deal possible. She fought for what would benefit me, not what would just close the sale. That kind of dedication is rare. Her integrity, intelligence, and genuine desire to see her clients happy are truly remarkable. I can honestly say I have never met a sales consultant like her before. She is compassionate, brilliant, and deeply committed to excellence. Sino is not just a great saleslady — she is a gift to Kia and an example of what true customer service looks like. People like her don’t just sell cars — they create unforgettable experiences and lasting trust. Thanks to Sino, I am now driving a car I absolutely love and every time I look at it, I smile because I know someone truly looked out for me. Sino, you’ve made a huge difference in my life, and I hope Kia recognizes just how lucky they are to have someone like you on their team. To Kia South Africa: Please know that Sino is a rare gem. She is the reason I will recommend your brand to anyone who listens. Her heart, her brilliance, and her passion for people are what make her an asset beyond words. Thank you, Sino you are a star.
Helpful (0)
|Replies (0)LT
Lesedi T
1 reviews | Active since Jan 2020
13 May 2025, 04:35
A Shining Star at Kia – Sino, Thank You From the Bottom of My Heart
I recently purchased a Kia Sonet, and I can say without a doubt that the entire process was one of the smoothest, most heartwarming experiences I’ve ever had all thanks to the incredible Sino, the saleslady who helped me. From the very first interaction, Sino treated me not like just another customer, but like a valued individual whose needs, concerns, and dreams truly mattered. She welcomed me with such warmth and sincerity that I instantly felt at ease. Car shopping can often feel overwhelming and stressful, especially when you’re trying to find the perfect deal — but Sino made the entire process feel light, enjoyable, and deeply personal. She took the time to understand exactly what I needed and what my budget could handle. She never pushed, never rushed, and never made me feel like I was just another number on her daily list. Instead, she was patient, incredibly kind, and walked with me every step of the way. She explained every detail with clarity, answered every question with honesty and care, and ensured that I felt confident in every decision I made. And when it came to the deal itself I was blown away. Sino went above and beyond to get me the absolute best deal possible. She fought for what would benefit me, not what would just close the sale. That kind of dedication is rare. Her integrity, intelligence, and genuine desire to see her clients happy are truly remarkable. I can honestly say I have never met a sales consultant like her before. She is compassionate, brilliant, and deeply committed to excellence. Sino is not just a great saleslady — she is a gift to Kia and an example of what true customer service looks like. People like her don’t just sell cars — they create unforgettable experiences and lasting trust. Thanks to Sino, I am now driving a car I absolutely love and every time I look at it, I smile because I know someone truly looked out for me. Sino, you’ve made a huge difference in my life, and I hope Kia recognizes just how lucky they are to have someone like you on their team. To Kia South Africa: Please know that Sino is a rare gem. She is the reason I will recommend your brand to anyone who listens. Her heart, her brilliance, and her passion for people are what make her an asset beyond words. Thank you, Sino you are a star.
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Replies (0)RF
Ricardo F
1 reviews | Active since Jan 2020
12 May 2025, 12:05
Terrible service
I referred my client to Kia The Glen he bought two cars from them one of the cars been a Renault Kwid from the day of delivery the car has been giving him endless problems the car was taken back to the dealership 3 times in the 2 months he has the car for the same problem his driver was even in an accident because the car lost power. He took the car back for the same problem it previously encountered and now they diagnosed the car saying its a different fault now it is expected for him to pay for something that was not his fault the car has been more at Kia than been in his possession I will never refer anyone to that dealership the service is bad
Helpful (0)
|Replies (0)RF
Ricardo F
1 reviews | Active since Jan 2020
12 May 2025, 12:05
Terrible service
I referred my client to Kia The Glen he bought two cars from them one of the cars been a Renault Kwid from the day of delivery the car has been giving him endless problems the car was taken back to the dealership 3 times in the 2 months he has the car for the same problem his driver was even in an accident because the car lost power. He took the car back for the same problem it previously encountered and now they diagnosed the car saying its a different fault now it is expected for him to pay for something that was not his fault the car has been more at Kia than been in his possession I will never refer anyone to that dealership the service is bad
0
Replies (0)