Key Health Medical Aid
1.4|375 reviews
KM
Kayla M
1 reviews | Active since Member
26 May 2026, 07:35
UNRESOLVED CLAIMS / DELAYED AUTHORISATION
I have been dealing with unresolved claims and a delayed surgical authorisation process for several months. Despite repeated attempts to obtain clarity, I have not received clear answers or timely updates. The lack of communication and slow handling of my case has directly impacted my ability to proceed with necessary medical treatment. This experience has been extremely frustrating and disappointing. I am still awaiting a proper resolution.
Helpful (0)
Replies (3)0
Replies (3)Key Health Medical Aid's replyOfficial
26 May 2026, 07:44Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Best regards,
Key Health Medical Aid's reply26 May 2026, 07:44
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Best regards,
Key Health Medical Aid's replyOfficial
26 May 2026, 07:45Dear Kayla M,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_315585569.
Sincerely,
The KeyHealth team
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_315585569.
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's reply26 May 2026, 07:45
Official
Dear Kayla M,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_315585569.
Sincerely,
The KeyHealth team
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_315585569.
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's replyOfficial
26 May 2026, 09:13Dear Kayla M,
Kindly refer to the feedback e-mailed to the principal member today, 2026/05/26.
Whilst we do understand the feelings of members when their expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to [email protected] or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on 0860671050
Sincerely,
The KeyHealth team
Kindly refer to the feedback e-mailed to the principal member today, 2026/05/26.
Whilst we do understand the feelings of members when their expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to [email protected] or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on 0860671050
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's reply26 May 2026, 09:13
Official
Dear Kayla M,
Kindly refer to the feedback e-mailed to the principal member today, 2026/05/26.
Whilst we do understand the feelings of members when their expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to [email protected] or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on 0860671050
Sincerely,
The KeyHealth team
Kindly refer to the feedback e-mailed to the principal member today, 2026/05/26.
Whilst we do understand the feelings of members when their expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to [email protected] or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on 0860671050
Sincerely,
The KeyHealth team
Best regards,