cJ
carina J
1 reviews | Active since Jun 2017
18 May 2026, 11:01
Inconsiderate company
Once again a down grade due to life changing circumstance was declined. My son has been on keyhealth since birth 26 years. Not a high claimer. Keyhealth hammers on scheme rules and is not willing to assist a long time member after refusing to pay his motorbike accident as a PMB. Keyhealth does not need members and is so unwilling to help. This leaves me no choice but to take the matter regarding the down grade and the refusal of paying a PMB to the CMS for further review. Please keyhealth is not what it used to be ..... rather go to a scheme that is there for the members and not one that is running treir members i to the ground in time of need, even if they have the auth to do the change. I will hsve tomove him which we were trying to avoid. But is left with no choice. I will also be cancelling my scheme with them as i can not be a member to a inconsiderate company
Helpful (0)
Replies (7)0
Replies (7)
Key Health Medical Aid's replyOfficial
18 May 2026, 11:21Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Best regards,
Key Health Medical Aid's reply18 May 2026, 11:21
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Best regards,
Key Health Medical Aid's replyOfficial
18 May 2026, 11:23Dear Carina J,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's reply18 May 2026, 11:23
Official
Dear Carina J,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's replyOfficial
18 May 2026, 11:57Dear Carina J,
Kindly refer to the feedback e-mailed to you today, 2026/05/18.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Kindly refer to the feedback e-mailed to you today, 2026/05/18.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's reply18 May 2026, 11:57
Official
Dear Carina J,
Kindly refer to the feedback e-mailed to you today, 2026/05/18.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Kindly refer to the feedback e-mailed to you today, 2026/05/18.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Best regards,
cJ
carina J's updateReviewer Update
18 May 2026, 13:31why? is keyhealth trying to hide the fact that members means nothing to them?
so you can answer me on hello peter and so that everyone can see what they are in for if they use Keyhealth as their chosen scheme
the CMS case has already been submitted
so you can answer me on hello peter and so that everyone can see what they are in for if they use Keyhealth as their chosen scheme
the CMS case has already been submitted
cJ
carina J's update18 May 2026, 13:31
Reviewer Update
why? is keyhealth trying to hide the fact that members means nothing to them?
so you can answer me on hello peter and so that everyone can see what they are in for if they use Keyhealth as their chosen scheme
the CMS case has already been submitted
so you can answer me on hello peter and so that everyone can see what they are in for if they use Keyhealth as their chosen scheme
the CMS case has already been submitted
Key Health Medical Aid's replyOfficial
18 May 2026, 13:37Dear Carina J,
Thank you for your response, we do not respond on this Platform due to the POPI-act.
The Scheme will respond to the Council once the request is received.
Sincerely,
The KeyHealth team
Thank you for your response, we do not respond on this Platform due to the POPI-act.
The Scheme will respond to the Council once the request is received.
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's reply18 May 2026, 13:37
Official
Dear Carina J,
Thank you for your response, we do not respond on this Platform due to the POPI-act.
The Scheme will respond to the Council once the request is received.
Sincerely,
The KeyHealth team
Thank you for your response, we do not respond on this Platform due to the POPI-act.
The Scheme will respond to the Council once the request is received.
Sincerely,
The KeyHealth team
Best regards,
cJ
carina J's updateReviewer Update
18 May 2026, 13:39 This is the feed back I received on my GMAIL, which shows that they are more worried about the financial risk (meaning the more you pay, the more income the more stable the scheme) and that is why they can afford to loose clients (instead of trying to keep the financial risk) that has been on the scheme for 26 years... no remorse, no pitty, no help.... just drop a member in time of need that has been supporting them for 26 years (we have been on before that with all the name changes ext) so that is Keyhealth for you
18/05/2026Dear Mrs Jansen,We do refer to your Hellopeter comment received. Whilst we do understand that the member’s expectations were not met, the decision was based on the strict use of the Scheme rules and protocols, we remain consistent, fair and treat all members according to the Rules of the Scheme, approved by the Council for Medical Schemes. We are required to manage the financial risk of the Scheme for the benefit of all our members, for whom we have a collective responsibility.We trust that you will find the above in order.Your reference number for the enquiry is: wf_***.Should you require any further information, please contact the Client Service Centre at ***or send an e-mail to ***. The Client Service Centre is operational Monday to Friday between 07:30 and 18:00, excluding public holidays. Alternatively, chat with us online and in real time by clicking here or on the Chat link on the Home page of the KeyHealth website.Kind regards
Keyhealth Escalations Department
18/05/2026Dear Mrs Jansen,We do refer to your Hellopeter comment received. Whilst we do understand that the member’s expectations were not met, the decision was based on the strict use of the Scheme rules and protocols, we remain consistent, fair and treat all members according to the Rules of the Scheme, approved by the Council for Medical Schemes. We are required to manage the financial risk of the Scheme for the benefit of all our members, for whom we have a collective responsibility.We trust that you will find the above in order.Your reference number for the enquiry is: wf_***.Should you require any further information, please contact the Client Service Centre at ***or send an e-mail to ***. The Client Service Centre is operational Monday to Friday between 07:30 and 18:00, excluding public holidays. Alternatively, chat with us online and in real time by clicking here or on the Chat link on the Home page of the KeyHealth website.Kind regards
Keyhealth Escalations Department
cJ
carina J's update18 May 2026, 13:39
Reviewer Update
This is the feed back I received on my GMAIL, which shows that they are more worried about the financial risk (meaning the more you pay, the more income the more stable the scheme) and that is why they can afford to loose clients (instead of trying to keep the financial risk) that has been on the scheme for 26 years... no remorse, no pitty, no help.... just drop a member in time of need that has been supporting them for 26 years (we have been on before that with all the name changes ext) so that is Keyhealth for you
18/05/2026Dear Mrs Jansen,We do refer to your Hellopeter comment received. Whilst we do understand that the member’s expectations were not met, the decision was based on the strict use of the Scheme rules and protocols, we remain consistent, fair and treat all members according to the Rules of the Scheme, approved by the Council for Medical Schemes. We are required to manage the financial risk of the Scheme for the benefit of all our members, for whom we have a collective responsibility.We trust that you will find the above in order.Your reference number for the enquiry is: wf_***.Should you require any further information, please contact the Client Service Centre at ***or send an e-mail to ***. The Client Service Centre is operational Monday to Friday between 07:30 and 18:00, excluding public holidays. Alternatively, chat with us online and in real time by clicking here or on the Chat link on the Home page of the KeyHealth website.Kind regards
Keyhealth Escalations Department
18/05/2026Dear Mrs Jansen,We do refer to your Hellopeter comment received. Whilst we do understand that the member’s expectations were not met, the decision was based on the strict use of the Scheme rules and protocols, we remain consistent, fair and treat all members according to the Rules of the Scheme, approved by the Council for Medical Schemes. We are required to manage the financial risk of the Scheme for the benefit of all our members, for whom we have a collective responsibility.We trust that you will find the above in order.Your reference number for the enquiry is: wf_***.Should you require any further information, please contact the Client Service Centre at ***or send an e-mail to ***. The Client Service Centre is operational Monday to Friday between 07:30 and 18:00, excluding public holidays. Alternatively, chat with us online and in real time by clicking here or on the Chat link on the Home page of the KeyHealth website.Kind regards
Keyhealth Escalations Department
Key Health Medical Aid's replyOfficial
18 May 2026, 13:53Dear Carina J,
The Scheme will respond to the Council once the request is received.
Sincerely,
The KeyHealth team
The Scheme will respond to the Council once the request is received.
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's reply18 May 2026, 13:53
Official
Dear Carina J,
The Scheme will respond to the Council once the request is received.
Sincerely,
The KeyHealth team
The Scheme will respond to the Council once the request is received.
Sincerely,
The KeyHealth team
Best regards,