Downgrade needed due to loss of income

Due to losing a job and have no income, keyhealth refuse to do a speciql down grade as many members i know have been helped with before. This is a scheme decision and was declined. After asking for a down grade due to no income. And not wanting to lose my medical scheme. This follows after a motorbike accident that is a pmb which they refused to pay. And i have yo pay out of my oen pocket. Please think twice before joining kryhealth as they really do not care abput the members. They would rather lose members than try to keep them as it seems they can afford to lose members and have more than enough money. I was told directly by one of the call centre agents to go to the ombud. Then maybe keyhealth will look at it. This is not because i want to... it is because i have no choice but to.... very unfriendly and not worrued at all to lose members. I dont want to lose my medical aid and asked nicely for a downgrade.