Defective Kenwood Chef XL – Repeated Failures, No Reports, CPA Violation

I am lodging a formal complaint regarding a defective Kenwood Chef XL mixer purchased in December 2023 via Takealot.

This appliance has now been returned twice for repairs:

April 2025 – Ref: MRRN-Z804E-VJBQ June 2025 – Ref: MRRN-VBWWM-YXX9

Despite these repair attempts:

No diagnostic or repair reports were ever provided, despite multiple requests The machine only functioned temporarily after each return The exact same fault has recurred yet again

Most recently, the mixer stopped mid-use and is now completely unusable. This is unacceptable for a product of this nature and price.

This matter clearly constitutes a latent defect, as the underlying fault persists despite repeated repair attempts, confirming that the product was not of acceptable quality at the time of supply.

Furthermore, this is a direct violation of the Consumer Protection Act (CPA), which guarantees consumers the right to goods that are durable, of good quality, and free of defects. The failure to provide repair reports also reflects a serious lack of transparency and accountability.

I have now issued a formal Letter of Demand to both Takealot and Kenwood, requiring:

Full written diagnostic and repair reports for both repair instances A final resolution in the form of a full refund or replacement

To date, I have received nothing more than an automated acknowledgement from Takealot — no report, no feedback, and no resolution.

Should this matter not be resolved within the stipulated timeframe, I will proceed with escalation to the National Consumer Commission, and pursue further legal remedies available to me without further notice.

This level of service and product failure is completely unacceptable.

All supporting documentation, including return references and correspondence, is available on request.