Jotam Management Services / Bestuursdienste
1.7|7 reviews
CM
Cleopatra M
1 reviews | Active since Member
13 Nov 2015, 11:24
Call out fee for service not provided.
My electricity tripped from the outside meter and in which the outside meter is locked by Jotam management. <br> I called them for assistance to come and open it.<br> Jotam told me that they will \charge me the call out fee if it is found that the power did not trip in the outside box"then I agreed.<br> <br> When they came to check they saw nothing wrong and charged me that call out fee. I called an electrician to come and check my electricity and he told me that the problem is from outside. I had to call Jotam again to come and open for electrician to check.<br> <br> The electrician didn't do anything he just turned it up in which I had to pay him but why must I pay Jotam when the electricity tripped from outside in which they told me that they will ONLY CHARGE WHEN IT DID NOT TRIP FROM OUTSIDE BOX.<br> Now they changing their statement to say that they must charge me call out fee because the stove caused the electricity to trip"
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Replies (1)Jotam Management Services / Bestuursdienste's replyOfficial
08 Sept 2016, 14:50The facts of this matter is totally different from what was posted here.
It was pointed out to the resident, that if the cause of the trip switch tripping, was because of a short, or other cause inside the unit, a call-out fee was payable.
She consented to this condition. An official went out and reset the trip swich.
It was then necessary for a second call-out, after the electrician found that an appliance inside the unit was the cause and tripped the switch again.
Only the second call-out was charged for.
Jotam Management Services
Best regards,
Jotam Management Services / Bestuursdienste's reply08 Sept 2016, 14:50
Official
The facts of this matter is totally different from what was posted here.
It was pointed out to the resident, that if the cause of the trip switch tripping, was because of a short, or other cause inside the unit, a call-out fee was payable.
She consented to this condition. An official went out and reset the trip swich.
It was then necessary for a second call-out, after the electrician found that an appliance inside the unit was the cause and tripped the switch again.
Only the second call-out was charged for.
Jotam Management Services
Best regards,