Worst store. They are a ****

Worst store ever, don't buy here.

18 March 2026 I orderd 2 beds on their Russells website

20 March 2026 * 1 bed was faulty so i laid a complaint for exchange.

25 March 2026 * I sent a picture and a video showing the faulty bed to Pepcor Crc Team on WhatsApp no. 067 384 4461

9 April 2026 *Lodged formal complaint to ecom * Received email from Itumeleng Phiri * I chose to proceed with collection and a full refund.

18 April 2026 * After multiple WhatsApp communications, the bed was collected by the same people who delivered the beds and they did confirm that the bed is indeed faulty. * They said they'll be taking the bed to the warehouse. *They took pictures of the bed and asked me to sign on their phone.

4 May 2026 * After multiple WhatsApp communications, i was told that the refund is delaying because the bed was authorized for an exchange and now they need to block the exchange sales order in order for refund to be processed.

Sleepmasters has been calling me since 4 May 2026 till date to come and collect the faulty bed but the bed has already been collected on the 18 April 2026. They say they receive emails for them to collect the bed and they have not been told that the bed has already been collected.

My child doesn't have a bed and he's sleeping on the floor.