Creating bad relationships because the job is not done properly..!!

The Worst....! No statements received advising payments outstanding when one thinks the balance has been paid in full. It take them 2 YEARS to follow up on payments - but not even them, they will hand you over and this is how you find out. Come on guyz, do the job properly somebody. Stop creating enemies and simply just follow-up. I would have gladly settled the account had I received statements or even just a call from you.... Really disgusted at you for taking 2years to make contact with me.