Jackpot City Casino South Africa
2.7|201 reviews
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Thabisile K
1 reviews | Active since Member
06 May 2026, 07:10
No withdrawal funds for days
I'm very disappointed in this platform I withdraw my funds on the 01 of May I didn't receive my payout they said I should send a proof of account I did ,tommy surprise they refunded my jackpot city account,ok fine I played yesterday night withdraw Vai eft which I was supposed to receive my withdrawal in the morning usually around 6am you get your funds but until now nothing. I feel like this platform is misleading people I have never experienced such from Hollywood,betway you name it. Only jackpot city
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Replies (1)Jackpot City Casino South Africa's replyOfficial
07 May 2026, 10:07Hi Thabisile,
Thank you for your feedback, and we’re sorry to hear about your experience.
Upon review, your withdrawal was initially delayed as it was affected by a wagering requirement review on your account. Our Account Review Team has since attended to your escalation and concluded the review.
Please note that withdrawal timelines may vary depending on processing checks and your selected payment method.
For further clarity, we recommend reviewing our Terms and Conditions (https://www.jackpotcity.co.za/terms-and-conditions), which outline wagering requirements and withdrawal processes in detail.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us. Regards, Jackpot City Care
Thank you for your feedback, and we’re sorry to hear about your experience.
Upon review, your withdrawal was initially delayed as it was affected by a wagering requirement review on your account. Our Account Review Team has since attended to your escalation and concluded the review.
Please note that withdrawal timelines may vary depending on processing checks and your selected payment method.
For further clarity, we recommend reviewing our Terms and Conditions (https://www.jackpotcity.co.za/terms-and-conditions), which outline wagering requirements and withdrawal processes in detail.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us. Regards, Jackpot City Care
Best regards,
Jackpot City Casino South Africa's reply07 May 2026, 10:07
Official
Hi Thabisile,
Thank you for your feedback, and we’re sorry to hear about your experience.
Upon review, your withdrawal was initially delayed as it was affected by a wagering requirement review on your account. Our Account Review Team has since attended to your escalation and concluded the review.
Please note that withdrawal timelines may vary depending on processing checks and your selected payment method.
For further clarity, we recommend reviewing our Terms and Conditions (https://www.jackpotcity.co.za/terms-and-conditions), which outline wagering requirements and withdrawal processes in detail.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us. Regards, Jackpot City Care
Thank you for your feedback, and we’re sorry to hear about your experience.
Upon review, your withdrawal was initially delayed as it was affected by a wagering requirement review on your account. Our Account Review Team has since attended to your escalation and concluded the review.
Please note that withdrawal timelines may vary depending on processing checks and your selected payment method.
For further clarity, we recommend reviewing our Terms and Conditions (https://www.jackpotcity.co.za/terms-and-conditions), which outline wagering requirements and withdrawal processes in detail.
Please follow up with us should you have any other questions or reach out to our team directly via our other contact mediums: https://www.jackpotcity.co.za/contact-us. Regards, Jackpot City Care
Best regards,