JABULABETS - short-changed and then ignored.

Item: Jabulabets
Rating: 1
Author: Zweli R

I sought assistance from Jabulabets official channels with limited to no positive resolution. I started on April 2nd and I feel that there are grounds to write a complaint 8 days later.

You can't trust an online bookmaker that short changes you. Their promo codes never work and so the Live Chat personnel would tell you to make the deposit and they will manually credit you the bonus, except they can't get that right.

Plenty of other online bookmakers who get this right the first time.

If you try to seek assistance from their company's general/support email, expect no answer for days. If you try to seek assistance from their company's Live chat agents, expect the session to end with them informing you that they will follow up/escalate to management. No matter how many times you follow up with their Live chat agents, expect them all to respond the same way, "We have escalated to the relevant department." Expect this response for at least four days after your first follow-up.

Jabulabets support email gives you the silent treatment while live chat support is a waste of time and energy.

Since they don't respond by email and their live chat agents are content with being unhelpful, I resorted to posting my complaint on their Facebook, Instagram and LinkedIn channels. 24 hours after doing this, ONLY the Facebook admin responded and said that they would follow-up. This triggered the bonus to be credited but guess what? They credited the bonus incorrectly!

When you seek correction from live chat support, they will not admit that they need to brush up on simple their simple mathematics.

I say this because if they or any other online bookmaker offer a deposit match bonus offer of 150% up to R1500 and you deposit R1000 then guess what... The correct bonus to credit is R1500. Instead they credit you R1000!

I would then proceed to seek assistance for this fresh error by email, no response thus far. Live chat will try to convince you that they have credited correctly and provide ambiguous and irrelevant explanations. I have sought assistance from their social media channels and there has been no response at all thus far.

I send this to alert anybody looking to participate in ANY of Jabulabets sports bonuses to think twice and try a different online bookmaker, if you want to avoid being short-changed and then ignored.

Helpful (0)

Replies (2)

Zweli R's updateReviewer Update

12 Apr 2026, 21:56

I will let others know to be careful of this company. They are cheating people and I will spread this message to as many official channels as I can. The live chat and social media channels are an infinite loop and their support email is a black whole.

I gave Jabulabets time to respond but they did not. Just the usual from their live chat saying "We will escalate" and " We have followed up with the relevant department." And the usual non-response when contacted by email.

I resigned myself to being short-changed R500 from my bonus.

I received the bonus on Tuesday with 7 days until expiry but alas, two days before expiry it has vanished.

Here is what an unmotivated live chat agent had to say about it.

Chat transcript
Sun, 12 Apr 2026 20:51:35 SAST

20:51
agent
Ellie
21:01
Hi there, how may I assist you today?
OREDIRETSE ZWELAKHE RAMOSOEU
21:03
I had a bonus that I got on Tuesday. It said 7 days til it expires but it is gone.
Ellie
21:04
Please allow me a moment
OREDIRETSE ZWELAKHE RAMOSOEU
21:04
pl
OREDIRETSE ZWELAKHE RAMOSOEU
21:04
ok
Ellie
21:05
Could you kindly confirm which bonus this is?
OREDIRETSE ZWELAKHE RAMOSOEU
21:06
The Easter Hunt Sports Bonus 150% up to R1500 with code HUNT2
Ellie
21:07
The bonus was valid only until the end of Easter Weekend
OREDIRETSE ZWELAKHE RAMOSOEU
21:08
I deposited and I only got credited on Tuesday. I have the email that confirms this
Ellie
21:08
Kindly send a screenshot of the email
OREDIRETSE ZWELAKHE RAMOSOEU
21:10
Attachments:
Gmail - 🏀 Sportsbook Bonus Added to Your Account.pdf
Ellie
21:12
I do see it does not say 7 days anywhere
OREDIRETSE ZWELAKHE RAMOSOEU
21:13
Thats what it said when it was in my promo page in my account. You can confirm your side on your system.
OREDIRETSE ZWELAKHE RAMOSOEU
21:14
You already know that you never put the expiry date of the bonus on emails. So why say you dont see it..
Ellie
21:14
I can confirm that the bonus was only available for the Easter week. Unfortunately, we are unable to add it again as it was already added to your account
OREDIRETSE ZWELAKHE RAMOSOEU
21:18
I deposited on the 3rd. I sent emails and follow-ups by chat and only got it on Tuesday. So I fulfilled the requirement of depositing for the Easter weekend but only got it on Tuesday. It said I have 7 days but now it is gone.
Ellie
21:18
While I do understand, the bonus was added to your account, along with the email that was sent. Unfortunately, teh Easter bonus has now expired
OREDIRETSE ZWELAKHE RAMOSOEU
21:19
You removed a bonus from my account that was suppose to expire this coming Tuesday. Thats 7 days. Today is only day 5
Ellie
21:20
I can confirm it was not removed, the bonus has expired
OREDIRETSE ZWELAKHE RAMOSOEU
21:20
Why did you remove my bonus when I had 2 days left?
Ellie
21:21
I can confirm no one removed the bonus, once again, it has expired
Do you have any other questions that I can help you with?
OREDIRETSE ZWELAKHE RAMOSOEU
21:22
The bonus only expires in two days. So what happaned?
OREDIRETSE ZWELAKHE RAMOSOEU
21:22
You made an error by removing it. Please return my bonus
Ellie
21:23
I can confirm no one removed it
The promotion has unfortunately ended. If there isnothing else, thank you for your time, if you need any information on Jabula Bets or your Account, you know where to find us.

Right. Know where to find them for a large serving of frustration.

Zweli R's update12 Apr 2026, 21:56

Reviewer Update

Jabulabets's replyOfficial

23 Apr 2026, 12:49

Hi Zweli,

Thank you for bringing this matter to our attention, and we sincerely apologize for the delayed response, frustration and inconvenience you experienced.

We understand how disappointing it must have been to encounter repeated issues with both the application of your promotional bonus and the responsiveness of our support channels. Your experience does not reflect the standard of service we aim to provide.Regarding the bonus calculation, we acknowledge your concern and agree that clarity and accuracy are essential when it comes to promotional offers. Your example has been noted, and we have reviewed the handling of your case to ensure that the correct bonus was app**** in line with the promotion’s terms.

We also regret the delays in communication via email and the lack of timely resolution through Live Chat. While escalations are sometimes necessary, we recognize that repeated follow-ups without clear updates are frustrating. Your feedback has been shared with the relevant teams to improve both response times and the quality of support provided.

We appreciate your persistence in following up through multiple channels, and we apologize that it took public outreach for your case to receive attention. This is not the experience we want for any of our customers.

Please be assured that your case has been reviewed in full, including the bonus discrepancy, and any necessary corrections were made. We also ensured that you receive direct feedback after this review was complete.

Thank you for your patience and for highlighting these issues. Your feedback is invaluable in helping us improve our service.

Kind Regads,
Jabulabets Support Manager

Best regards,

Jabulabets's reply23 Apr 2026, 12:49

Official

Best regards,