iTicket no refund

I have purchased tickets for 100% Retro 2026, on 16 Jan 2025. I was trying to print my tickets with no success. I phoned Itickets, only to be informed that they no longer are the ticket company holding these tickets, but that they paid it over to Top tickets which, does not get back on refunds, contact numbers do not exist. Thid show was never booked, nothing indicating the show is cancelled, only my tickets that I can view on iTicket. They are not going to refund me, even though I paid them the money for this show. I was not informed that they paid the money to Top ticket, nor was I asked if they should refund. I have lost R1800 with iTicket just sending me a copy of the court order which means nothing. I paid them, not Top Ticket.