Ithemba Property Management
2|1,128 reviews
DM
Daniel M
1 reviews | Active since Member
17 May 2026, 13:38
Ridiculous noise levels at the Emerald
Can we please bring back peace in this flat not a day goes by without Loud music coming from roof top, Maybe the people in charge of the Emerald must try staying at 6th and 7th floor and experience what grown up adults are experiencing, this flat is becoming a groove place and it's seen as normal.
It's exam time right now, some people work from home, all that is never taken into account.
Even on a weekend when you try to rest it's so impossible because of the tavern that's at roof top the entire day.
I mean people can have fun, but people should not forget that we are not all at the party and must be considerate.
Weekend music plays from morning to midnight. The speakers are so loud.
Can we please bring back dignity in this flat which used to be so peaceful.
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Replies (1)Ithemba Property Management's replyOfficial
19 May 2026, 06:31Dear Daniel,
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for the distress, discomfort, and disruption this situation has caused you, particularly during such an important and demanding exam period. We fully understand how essential a peaceful and quiet environment is for rest, concentration, and overall well-being, and we deeply regret that your experience at The Emerald has fallen short of the standard we strive to provide.
We are committed to creating a safe, respectful, and comfortable living environment for all residents. We acknowledge your concerns regarding the excessive noise levels originating from the rooftop area, and we agree that the disturbances experienced are unacceptable. No resident should feel inconvenienced or unable to enjoy the peace and comfort of their home due to ongoing noise disruptions.
Please be assured that we are treating this matter with the seriousness it deserves. Our management team is currently investigating the situation thoroughly and engaging with the relevant parties to address the issue promptly and effectively. As part of our corrective measures, we are reviewing and strengthening our noise control policies, increasing monitoring of rooftop activities, and reinforcing designated quiet hours, particularly during evenings and weekends when disturbances are more likely to occur.
In addition, we will be communicating these expectations clearly to all residents to encourage greater consideration and respect within the community. Where necessary, stricter enforcement measures will also be implemented to ensure compliance with community rules and to prevent similar incidents from recurring in the future.
We genuinely value your feedback, as it allows us to improve the living experience for everyone at The Emerald. Your comfort, peace of mind, and ability to feel at home within our residence remain extremely important to us. We appreciate your patience and understanding while we work to resolve this matter, and we remain committed to restoring the quiet and respectful environment that all residents deserve.
Sincerely,
Ithemba Property
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for the distress, discomfort, and disruption this situation has caused you, particularly during such an important and demanding exam period. We fully understand how essential a peaceful and quiet environment is for rest, concentration, and overall well-being, and we deeply regret that your experience at The Emerald has fallen short of the standard we strive to provide.
We are committed to creating a safe, respectful, and comfortable living environment for all residents. We acknowledge your concerns regarding the excessive noise levels originating from the rooftop area, and we agree that the disturbances experienced are unacceptable. No resident should feel inconvenienced or unable to enjoy the peace and comfort of their home due to ongoing noise disruptions.
Please be assured that we are treating this matter with the seriousness it deserves. Our management team is currently investigating the situation thoroughly and engaging with the relevant parties to address the issue promptly and effectively. As part of our corrective measures, we are reviewing and strengthening our noise control policies, increasing monitoring of rooftop activities, and reinforcing designated quiet hours, particularly during evenings and weekends when disturbances are more likely to occur.
In addition, we will be communicating these expectations clearly to all residents to encourage greater consideration and respect within the community. Where necessary, stricter enforcement measures will also be implemented to ensure compliance with community rules and to prevent similar incidents from recurring in the future.
We genuinely value your feedback, as it allows us to improve the living experience for everyone at The Emerald. Your comfort, peace of mind, and ability to feel at home within our residence remain extremely important to us. We appreciate your patience and understanding while we work to resolve this matter, and we remain committed to restoring the quiet and respectful environment that all residents deserve.
Sincerely,
Ithemba Property
Best regards,
Ithemba Property Management's reply19 May 2026, 06:31
Official
Dear Daniel,
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for the distress, discomfort, and disruption this situation has caused you, particularly during such an important and demanding exam period. We fully understand how essential a peaceful and quiet environment is for rest, concentration, and overall well-being, and we deeply regret that your experience at The Emerald has fallen short of the standard we strive to provide.
We are committed to creating a safe, respectful, and comfortable living environment for all residents. We acknowledge your concerns regarding the excessive noise levels originating from the rooftop area, and we agree that the disturbances experienced are unacceptable. No resident should feel inconvenienced or unable to enjoy the peace and comfort of their home due to ongoing noise disruptions.
Please be assured that we are treating this matter with the seriousness it deserves. Our management team is currently investigating the situation thoroughly and engaging with the relevant parties to address the issue promptly and effectively. As part of our corrective measures, we are reviewing and strengthening our noise control policies, increasing monitoring of rooftop activities, and reinforcing designated quiet hours, particularly during evenings and weekends when disturbances are more likely to occur.
In addition, we will be communicating these expectations clearly to all residents to encourage greater consideration and respect within the community. Where necessary, stricter enforcement measures will also be implemented to ensure compliance with community rules and to prevent similar incidents from recurring in the future.
We genuinely value your feedback, as it allows us to improve the living experience for everyone at The Emerald. Your comfort, peace of mind, and ability to feel at home within our residence remain extremely important to us. We appreciate your patience and understanding while we work to resolve this matter, and we remain committed to restoring the quiet and respectful environment that all residents deserve.
Sincerely,
Ithemba Property
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for the distress, discomfort, and disruption this situation has caused you, particularly during such an important and demanding exam period. We fully understand how essential a peaceful and quiet environment is for rest, concentration, and overall well-being, and we deeply regret that your experience at The Emerald has fallen short of the standard we strive to provide.
We are committed to creating a safe, respectful, and comfortable living environment for all residents. We acknowledge your concerns regarding the excessive noise levels originating from the rooftop area, and we agree that the disturbances experienced are unacceptable. No resident should feel inconvenienced or unable to enjoy the peace and comfort of their home due to ongoing noise disruptions.
Please be assured that we are treating this matter with the seriousness it deserves. Our management team is currently investigating the situation thoroughly and engaging with the relevant parties to address the issue promptly and effectively. As part of our corrective measures, we are reviewing and strengthening our noise control policies, increasing monitoring of rooftop activities, and reinforcing designated quiet hours, particularly during evenings and weekends when disturbances are more likely to occur.
In addition, we will be communicating these expectations clearly to all residents to encourage greater consideration and respect within the community. Where necessary, stricter enforcement measures will also be implemented to ensure compliance with community rules and to prevent similar incidents from recurring in the future.
We genuinely value your feedback, as it allows us to improve the living experience for everyone at The Emerald. Your comfort, peace of mind, and ability to feel at home within our residence remain extremely important to us. We appreciate your patience and understanding while we work to resolve this matter, and we remain committed to restoring the quiet and respectful environment that all residents deserve.
Sincerely,
Ithemba Property
Best regards,