Ithemba Property Management
2|1,128 reviews
S
Siziphiwe
1 reviews | Active since Member
14 May 2026, 14:27
Poor management!
I think my mistake was renew my lease because each time I had an issue it was due to their poor administration team. I spent weeks on end with biometrics that don’t work and I need said biometrics to access the parking I pay for monthly.
When I query why this is the case I got taken from pillar to post every time. The only time I get service is after having to cause a scene because calm and polite communication does not seem effective with them.
I am expected to take time out of my work day to deal with their inadequacies and in return I get excuses. Their hello@Ithemba email is borderline useless because they don’t answer emails and if they eventually do it’s long after you’ve had to go to their offices.
Regarding their WiFi, if it doesn’t work you’ll wait for days on end for a technician to get to you. My router was changed without my knowledge and to this day I’ve been gaslit about the matter and it’s rather unsettling.
The only effective team I’ve worked with is their maintenance staff that ensure that all is in working order when you complain.
My neighbour recalls people coming to my unit when he’s requested them for fumigation and no one cared to call me to get consent to access my living space.
Overall the building is very poorly managed. Their only saving grace is the shopping centre but it’s no longer worth the price that climbs every year.
Definitely never renewing again.
Helpful (0)
Replies (1)0
Replies (1)Ithemba Property Management's replyOfficial
28 May 2026, 08:41Dear Siziphiwe,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you have experienced, particularly regarding the repeated administrative issues, delays with biometric enrollment, and the lack of timely communication from our support channels.
Please be assured that your concerns have been escalated internally to the relevant management teams for urgent attention and review. Biometric enrollment issues should not take an extended period to resolve, especially when access to paid parking facilities is affected, and we understand how disruptive this has been for you. We also acknowledge your concerns regarding delayed responses to emails, as our support channels are expected to provide timely assistance and communication.
Regarding the WiFi concerns, the technicians are dispatched directly by the service provider and generally only attend to units following communication and escalation initiated by the tenant. We do, however, understand your concern around the router replacement and the communication surrounding it, and we will raise this matter further with the provider for clarification.
We would also like to assure you that our standard procedure requires consent before access is granted to any occupied unit. We are therefore concerned by your comments regarding access to your apartment and will be investigating this matter internally.
We appreciate your positive remarks about our maintenance team and are disappointed to hear that your overall experience has not reflected the standard of service we strive to provide. Thank you again for bringing these matters to our attention and kindly rest assured we will esacalate to improve the areas for a better espereince with us.
Kind Regards
Ithemba Property
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you have experienced, particularly regarding the repeated administrative issues, delays with biometric enrollment, and the lack of timely communication from our support channels.
Please be assured that your concerns have been escalated internally to the relevant management teams for urgent attention and review. Biometric enrollment issues should not take an extended period to resolve, especially when access to paid parking facilities is affected, and we understand how disruptive this has been for you. We also acknowledge your concerns regarding delayed responses to emails, as our support channels are expected to provide timely assistance and communication.
Regarding the WiFi concerns, the technicians are dispatched directly by the service provider and generally only attend to units following communication and escalation initiated by the tenant. We do, however, understand your concern around the router replacement and the communication surrounding it, and we will raise this matter further with the provider for clarification.
We would also like to assure you that our standard procedure requires consent before access is granted to any occupied unit. We are therefore concerned by your comments regarding access to your apartment and will be investigating this matter internally.
We appreciate your positive remarks about our maintenance team and are disappointed to hear that your overall experience has not reflected the standard of service we strive to provide. Thank you again for bringing these matters to our attention and kindly rest assured we will esacalate to improve the areas for a better espereince with us.
Kind Regards
Ithemba Property
Best regards,
Ithemba Property Management's reply28 May 2026, 08:41
Official
Dear Siziphiwe,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you have experienced, particularly regarding the repeated administrative issues, delays with biometric enrollment, and the lack of timely communication from our support channels.
Please be assured that your concerns have been escalated internally to the relevant management teams for urgent attention and review. Biometric enrollment issues should not take an extended period to resolve, especially when access to paid parking facilities is affected, and we understand how disruptive this has been for you. We also acknowledge your concerns regarding delayed responses to emails, as our support channels are expected to provide timely assistance and communication.
Regarding the WiFi concerns, the technicians are dispatched directly by the service provider and generally only attend to units following communication and escalation initiated by the tenant. We do, however, understand your concern around the router replacement and the communication surrounding it, and we will raise this matter further with the provider for clarification.
We would also like to assure you that our standard procedure requires consent before access is granted to any occupied unit. We are therefore concerned by your comments regarding access to your apartment and will be investigating this matter internally.
We appreciate your positive remarks about our maintenance team and are disappointed to hear that your overall experience has not reflected the standard of service we strive to provide. Thank you again for bringing these matters to our attention and kindly rest assured we will esacalate to improve the areas for a better espereince with us.
Kind Regards
Ithemba Property
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you have experienced, particularly regarding the repeated administrative issues, delays with biometric enrollment, and the lack of timely communication from our support channels.
Please be assured that your concerns have been escalated internally to the relevant management teams for urgent attention and review. Biometric enrollment issues should not take an extended period to resolve, especially when access to paid parking facilities is affected, and we understand how disruptive this has been for you. We also acknowledge your concerns regarding delayed responses to emails, as our support channels are expected to provide timely assistance and communication.
Regarding the WiFi concerns, the technicians are dispatched directly by the service provider and generally only attend to units following communication and escalation initiated by the tenant. We do, however, understand your concern around the router replacement and the communication surrounding it, and we will raise this matter further with the provider for clarification.
We would also like to assure you that our standard procedure requires consent before access is granted to any occupied unit. We are therefore concerned by your comments regarding access to your apartment and will be investigating this matter internally.
We appreciate your positive remarks about our maintenance team and are disappointed to hear that your overall experience has not reflected the standard of service we strive to provide. Thank you again for bringing these matters to our attention and kindly rest assured we will esacalate to improve the areas for a better espereince with us.
Kind Regards
Ithemba Property
Best regards,