Ithemba Property Management
2|1,128 reviews
SM
Seipati M
1 reviews | Active since Member
13 May 2026, 18:47
ITHEMBA WILL *******LY SWITCH OFF THE ELECTRICITY IF YOU ARE 4 DAYS LATE ON RENT!!
I have lived at the Onyx in Maboneng for more than a year due to it’s proximity to taxis to Isando where I work. But I have had enough, at the end of this month I am leaving and never moving into an Ithemba property ever again in my life. I have had bad experiences from long power outages, low water pressure issues but what makes things horrible is how they manage late rent payments. I have had my electricity switched off 4 days after rent was due before I could even request an arrangement with the head office which is ******* because they don’t have court orders. I have been locked out of my apartment merely 10 days after rent is due. The worst part is the hostility from the building manager. They really push you down to your lowest and demoralise you.
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Replies (2)SM
Seipati M's updateReviewer Update
13 May 2026, 18:49The *** are hiding the synonym of ********
SM
Seipati M's update13 May 2026, 18:49
Reviewer Update
The *** are hiding the synonym of ********
Ithemba Property Management's replyOfficial
18 May 2026, 06:18Dear Seipati,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your time at our property has been frustrating and that you feel unsupported. We understand how stressful situations involving electricity, water supply, and access to your apartment can be, and we regret the negative impact this has had on your experience.
Please note that area power outages are unfortunately beyond our control as a property management company, as these outages affect the surrounding areas and are not isolated to the property itself. We do, however, understand the inconvenience caused and appreciate your patience during such disruptions.
In regard to the low water pressure, this can occasionally occur due to faults with the water pumps. While these issues are not common, when they do occur they are treated with urgency and resolved as quickly as possible. During such instances, tenants are provided with continuous updates via the Residential App.
We are also concerned to hear about the lockout and electrical concerns you mentioned. Should you still be experiencing any lock-related or electrical fault issues, please log a maintenance query on the Residential App so that we may assign a dedicated locksmith and electrician to assist you promptly.
We value all tenant feedback, as it helps us improve both our service delivery and communication. Thank you again for bringing your concerns to our attention.
Kind Regards
Ithemba Property
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your time at our property has been frustrating and that you feel unsupported. We understand how stressful situations involving electricity, water supply, and access to your apartment can be, and we regret the negative impact this has had on your experience.
Please note that area power outages are unfortunately beyond our control as a property management company, as these outages affect the surrounding areas and are not isolated to the property itself. We do, however, understand the inconvenience caused and appreciate your patience during such disruptions.
In regard to the low water pressure, this can occasionally occur due to faults with the water pumps. While these issues are not common, when they do occur they are treated with urgency and resolved as quickly as possible. During such instances, tenants are provided with continuous updates via the Residential App.
We are also concerned to hear about the lockout and electrical concerns you mentioned. Should you still be experiencing any lock-related or electrical fault issues, please log a maintenance query on the Residential App so that we may assign a dedicated locksmith and electrician to assist you promptly.
We value all tenant feedback, as it helps us improve both our service delivery and communication. Thank you again for bringing your concerns to our attention.
Kind Regards
Ithemba Property
Best regards,
Ithemba Property Management's reply18 May 2026, 06:18
Official
Dear Seipati,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your time at our property has been frustrating and that you feel unsupported. We understand how stressful situations involving electricity, water supply, and access to your apartment can be, and we regret the negative impact this has had on your experience.
Please note that area power outages are unfortunately beyond our control as a property management company, as these outages affect the surrounding areas and are not isolated to the property itself. We do, however, understand the inconvenience caused and appreciate your patience during such disruptions.
In regard to the low water pressure, this can occasionally occur due to faults with the water pumps. While these issues are not common, when they do occur they are treated with urgency and resolved as quickly as possible. During such instances, tenants are provided with continuous updates via the Residential App.
We are also concerned to hear about the lockout and electrical concerns you mentioned. Should you still be experiencing any lock-related or electrical fault issues, please log a maintenance query on the Residential App so that we may assign a dedicated locksmith and electrician to assist you promptly.
We value all tenant feedback, as it helps us improve both our service delivery and communication. Thank you again for bringing your concerns to our attention.
Kind Regards
Ithemba Property
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your time at our property has been frustrating and that you feel unsupported. We understand how stressful situations involving electricity, water supply, and access to your apartment can be, and we regret the negative impact this has had on your experience.
Please note that area power outages are unfortunately beyond our control as a property management company, as these outages affect the surrounding areas and are not isolated to the property itself. We do, however, understand the inconvenience caused and appreciate your patience during such disruptions.
In regard to the low water pressure, this can occasionally occur due to faults with the water pumps. While these issues are not common, when they do occur they are treated with urgency and resolved as quickly as possible. During such instances, tenants are provided with continuous updates via the Residential App.
We are also concerned to hear about the lockout and electrical concerns you mentioned. Should you still be experiencing any lock-related or electrical fault issues, please log a maintenance query on the Residential App so that we may assign a dedicated locksmith and electrician to assist you promptly.
We value all tenant feedback, as it helps us improve both our service delivery and communication. Thank you again for bringing your concerns to our attention.
Kind Regards
Ithemba Property
Best regards,