A STATEMENT FOR R 24 816,78, AND IPS CAN'T EVEN RESPOND TO SIMPLE REQUESTS. (IPS2003099)

A parcel was delivered to my 79 year old grandmother, presumably in June 2025. From July 2025, amounts varying from R1 863.00 to R 2 221.86, were deducted from her bank account. The first of those deductions on the (VERY VAGUE) statement was for a so-called "RUNNING LOW VOUCHER". To date, they have deducted R 19 193,93 from her bank account, while her income can hardly sustain her on a month to month basis.

I became aware of this when she moved closer to us in February. They dispatched yet another parcel to her former address without even informing her. Only when they could not find someone to receive the delivery, did they bother to contact her.

I have sent them an email requesting a statement, and copies of the recording/s EXPLICITLY authorising the deductions for said amount from her account. Shanice ****samy promptly responded with a statement, and informed me that she has requested the recording/s from the relevant department. I then also requested an outline of the costs on the statement, given that the statement is very vague. It doesn't show quantities or unit cost for example, and doesn't explain the obscure voucher. A different person then responded, requesting basic details that were given in the original email.

Since then, I haven't received any feedback yet…

They are most likely de*****ing or at least misleading elderly people into paying excessive amounts for very little in fact.