IH
IPS Health & Wellness
Claimed Business
IH
IPS Health & Wellness
Claimed Business
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, IPS Health & Wellness is facing significant customer dissatisfaction centred on billing and consent practices. Customers consistently mention unauthorised debit orders, difficulty cancelling subscriptions, and products being dispatched without clear approval. A recurring theme is concern over aggressive sales tactics and vague contract terms, with several reviewers describing feeling misled. While a smaller group of customers highlight friendly consultants and helpful product guidance, the dominant narrative reflects frustration over poor communication, unresolved refund requests, and perceived lack of transparency from the broader IPS and Platinum Life ecosystem.
Performance(last 12 months):
Trustindex Rating
2.4TrustIndex
2.4
Review Distribution
1.6|30 Reviews
Jul '25 - Jun '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 06:11
So ANGRY
The worste experience ever.They do something wrong you try getting incontact with them but they are just missing you send you contact details but you wil only get a reply we tried to get into contact with you but you received no phone call .They have been giving me the run around for weeks now. THEIR WHATSAPP LINE IS BOGUS and they can knly call when they want yo sell you something or demand money.Right now the owe me money and the are just too slippery.I do not recommend them at all
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 06:11
So ANGRY
The worste experience ever.They do something wrong you try getting incontact with them but they are just missing you send you contact details but you wil only get a reply we tried to get into contact with you but you received no phone call .They have been giving me the run around for weeks now. THEIR WHATSAPP LINE IS BOGUS and they can knly call when they want yo sell you something or demand money.Right now the owe me money and the are just too slippery.I do not recommend them at all
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 21:57
IPS HEALTH AND WELLNESS: UNSOLICITED CALLS TO AN ELDERLY PERSON ESCALATING TO AN (UNMANDATED?) MONTHLY DEBIT ORDER OF R 2 068.07
IPS HEALTH AND WELLNESS: UNSOLICITED CALLS TO AN ELDERLY PERSON ESCALATING TO AN (UNMANDATED?) MONTHLY DEBIT ORDER OF R 2 068.07 It recently came to my attention that my 79 year old grandmother was going through financial hardship. Upon going through her bank statement with her, we realized that there was a very large debit order for IPS HEALTH AND WELLNESS. (She was aware the she was paying them, but could not recall ever agreeing to such a large sum of money being deducted. It started with an unsolicited call from them a few years ago, offering her samples of their products. It soon turned into products she had to pay for, and then she started receiving deliveries without even being called to confirm whether she was able to accept the financial obligation or even still wanted the products. They even dispatched a parcel to her previous address without confirming that she still resided their. She didn't have an issue with the products initially, since SOME of the supplements were things she likely would've purchased in any way. -Others have in fact never been used though…) I immediately raised the issue with IPS, and requested proof of the debit order mandate/s where she explicitly agreed to the amount that was being deducted and/or subsequent increases. They called her shortly after my request. She informed the salesperson that she was a pensioner, and could not afford the premiums they were deducting from her account. They then changed the agreed amounts, and went ahead to coerce her into agreeing to another delivery and debit order from them. I maintained that I wanted proof that they were in fact mandated to deduct such large amounts from her account. They failed to deliver any proof of any valid agreement/s with her preceding the abovementioned call for far more than a month. And I was stuck in an endless back and forth loop with them. (It also took them very long to send me detailed invoices upon request.) When I started getting annoyed, they requested that I complete a form and send it to their information officer. (I can provide this email string upon request) Needless to say, I lost my composure. (Considering the fact that they had well over a month to refer me to their so called “information officer”, I don't think that it was unreasonable. I would've followed that steps had it been communicated in due course.) Consequently, I requested immediate cancellation of her membership, and also offered to pay the final amounts “due” by her, provided that they would undertake to stop contacting us. I also insisted on written confirmation that the membership was cancelled. They pointed out that this was not their policy, and I had to take yet another call from their salesperson to confirm the cancellation. This lady (Lané) had the audacity to inform me that they will continue debit orders on her account unless I can proof that I settled the outstanding balance. She also never CONFIRMED the cancellation in the call. And furthermore had the audacity to tell me that they will call us after a year to interest us in their products again, despite my clear instructions in my emails that they should stop contacting us after the cancellation is finalized. Following the call, my politeness was almost depleted. I have sent another email repeating my request for cancellation, demanding written confirmation, an undertaking that they will not contact us again, and a final statement with banking details to make the final payment/arrangements if that is needed. After more than 48 hours, I followed up, and to date have not received any response. I would appreciate if you could investigate this matter and maybe offer me some advice on the best way to get rid of them going forward. (We have had similar experiences with their sister companies Platinum Life, and Isabella Garcia, whom have admitted IN WRITING to have coerced her into agreeing to receive and pay for products that she didn't want or need by misrepresenting and/or using less than ethical sales tactics.) Kind Regards FC Burton on behalf of Susanna Elizabeth Wagner
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Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 21:57
IPS HEALTH AND WELLNESS: UNSOLICITED CALLS TO AN ELDERLY PERSON ESCALATING TO AN (UNMANDATED?) MONTHLY DEBIT ORDER OF R 2 068.07
IPS HEALTH AND WELLNESS: UNSOLICITED CALLS TO AN ELDERLY PERSON ESCALATING TO AN (UNMANDATED?) MONTHLY DEBIT ORDER OF R 2 068.07 It recently came to my attention that my 79 year old grandmother was going through financial hardship. Upon going through her bank statement with her, we realized that there was a very large debit order for IPS HEALTH AND WELLNESS. (She was aware the she was paying them, but could not recall ever agreeing to such a large sum of money being deducted. It started with an unsolicited call from them a few years ago, offering her samples of their products. It soon turned into products she had to pay for, and then she started receiving deliveries without even being called to confirm whether she was able to accept the financial obligation or even still wanted the products. They even dispatched a parcel to her previous address without confirming that she still resided their. She didn't have an issue with the products initially, since SOME of the supplements were things she likely would've purchased in any way. -Others have in fact never been used though…) I immediately raised the issue with IPS, and requested proof of the debit order mandate/s where she explicitly agreed to the amount that was being deducted and/or subsequent increases. They called her shortly after my request. She informed the salesperson that she was a pensioner, and could not afford the premiums they were deducting from her account. They then changed the agreed amounts, and went ahead to coerce her into agreeing to another delivery and debit order from them. I maintained that I wanted proof that they were in fact mandated to deduct such large amounts from her account. They failed to deliver any proof of any valid agreement/s with her preceding the abovementioned call for far more than a month. And I was stuck in an endless back and forth loop with them. (It also took them very long to send me detailed invoices upon request.) When I started getting annoyed, they requested that I complete a form and send it to their information officer. (I can provide this email string upon request) Needless to say, I lost my composure. (Considering the fact that they had well over a month to refer me to their so called “information officer”, I don't think that it was unreasonable. I would've followed that steps had it been communicated in due course.) Consequently, I requested immediate cancellation of her membership, and also offered to pay the final amounts “due” by her, provided that they would undertake to stop contacting us. I also insisted on written confirmation that the membership was cancelled. They pointed out that this was not their policy, and I had to take yet another call from their salesperson to confirm the cancellation. This lady (Lané) had the audacity to inform me that they will continue debit orders on her account unless I can proof that I settled the outstanding balance. She also never CONFIRMED the cancellation in the call. And furthermore had the audacity to tell me that they will call us after a year to interest us in their products again, despite my clear instructions in my emails that they should stop contacting us after the cancellation is finalized. Following the call, my politeness was almost depleted. I have sent another email repeating my request for cancellation, demanding written confirmation, an undertaking that they will not contact us again, and a final statement with banking details to make the final payment/arrangements if that is needed. After more than 48 hours, I followed up, and to date have not received any response. I would appreciate if you could investigate this matter and maybe offer me some advice on the best way to get rid of them going forward. (We have had similar experiences with their sister companies Platinum Life, and Isabella Garcia, whom have admitted IN WRITING to have coerced her into agreeing to receive and pay for products that she didn't want or need by misrepresenting and/or using less than ethical sales tactics.) Kind Regards FC Burton on behalf of Susanna Elizabeth Wagner
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 20:19
A STATEMENT FOR R 24 816,78, AND IPS CAN'T EVEN RESPOND TO SIMPLE REQUESTS. (IPS2003099)
A parcel was delivered to my 79 year old grandmother, presumably in June 2025. From July 2025, amounts varying from R1 863.00 to R 2 221.86, were deducted from her bank account. The first of those deductions on the (VERY VAGUE) statement was for a so-called "RUNNING LOW VOUCHER". To date, they have deducted R 19 193,93 from her bank account, while her income can hardly sustain her on a month to month basis. I became aware of this when she moved closer to us in February. They dispatched yet another parcel to her former address without even informing her. Only when they could not find someone to receive the delivery, did they bother to contact her. I have sent them an email requesting a statement, and copies of the recording/s EXPLICITLY authorising the deductions for said amount from her account. Shanice ****samy promptly responded with a statement, and informed me that she has requested the recording/s from the relevant department. I then also requested an outline of the costs on the statement, given that the statement is very vague. It doesn't show quantities or unit cost for example, and doesn't explain the obscure voucher. A different person then responded, requesting basic details that were given in the original email. Since then, I haven't received any feedback yet… They are most likely de*****ing or at least misleading elderly people into paying excessive amounts for very little in fact.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 20:19
A STATEMENT FOR R 24 816,78, AND IPS CAN'T EVEN RESPOND TO SIMPLE REQUESTS. (IPS2003099)
A parcel was delivered to my 79 year old grandmother, presumably in June 2025. From July 2025, amounts varying from R1 863.00 to R 2 221.86, were deducted from her bank account. The first of those deductions on the (VERY VAGUE) statement was for a so-called "RUNNING LOW VOUCHER". To date, they have deducted R 19 193,93 from her bank account, while her income can hardly sustain her on a month to month basis. I became aware of this when she moved closer to us in February. They dispatched yet another parcel to her former address without even informing her. Only when they could not find someone to receive the delivery, did they bother to contact her. I have sent them an email requesting a statement, and copies of the recording/s EXPLICITLY authorising the deductions for said amount from her account. Shanice ****samy promptly responded with a statement, and informed me that she has requested the recording/s from the relevant department. I then also requested an outline of the costs on the statement, given that the statement is very vague. It doesn't show quantities or unit cost for example, and doesn't explain the obscure voucher. A different person then responded, requesting basic details that were given in the original email. Since then, I haven't received any feedback yet… They are most likely de*****ing or at least misleading elderly people into paying excessive amounts for very little in fact.
0
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A
Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 11:51
********* business practices
Just got phone call from agent stating that it was a courtesy call and there was a promotion. Boom a few days later they sent a package with an invoice for kiddies vitamins. made a follow-up they told me that I had placed the order yet that was never the case. The agents are after making sales through *****ulent activities. bad company to work with
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 11:51
********* business practices
Just got phone call from agent stating that it was a courtesy call and there was a promotion. Boom a few days later they sent a package with an invoice for kiddies vitamins. made a follow-up they told me that I had placed the order yet that was never the case. The agents are after making sales through *****ulent activities. bad company to work with
0
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 02:59
Geen toe stemming vir debiet order
Julle kan regtig eers bq moeite doen en ****ak maak voor julle nt geld vat. Dis baie lousy om te dink mens gaan nt vi altyd en ewig by julle wil aangaan. Ek ht alles gesettle en na hoeveel maande kom debiet julle weer my rekening Mt watse toe stemming? Betaal asb my geld terug en vergeet ek bestaan. Dankie
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 02:59
Geen toe stemming vir debiet order
Julle kan regtig eers bq moeite doen en ****ak maak voor julle nt geld vat. Dis baie lousy om te dink mens gaan nt vi altyd en ewig by julle wil aangaan. Ek ht alles gesettle en na hoeveel maande kom debiet julle weer my rekening Mt watse toe stemming? Betaal asb my geld terug en vergeet ek bestaan. Dankie
0
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 01:12
IPS/BWellness
I am extremely dissatisfied with B Wellness /IPS regarding unauthorised transactions that have been processed through my account. I have attempted to resolve this matter directly; however, no action has been taken and the funds have still not been reversed. This serves as my final notice. I demand that the full amount be refunded within 48 hours of this post. Failure to do so will leave me with no option but to escalate this matter further and proceed with legal action. I expect this matter to be treated with urgency. When i addressed the matter this was the response from one of the consultants Samantha van Veyeren Live Blood Specialist + Front of House Good morning Tselane, Thank you for contacting b.wellness 🍃 Please note that our membership is free and will not insure any monthly charges for you. Being part of the b.Club just means that you will receive a monthly discount code from us at no cost to you, this is just our way of saying thank you for supporting us on our journey
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 01:12
IPS/BWellness
I am extremely dissatisfied with B Wellness /IPS regarding unauthorised transactions that have been processed through my account. I have attempted to resolve this matter directly; however, no action has been taken and the funds have still not been reversed. This serves as my final notice. I demand that the full amount be refunded within 48 hours of this post. Failure to do so will leave me with no option but to escalate this matter further and proceed with legal action. I expect this matter to be treated with urgency. When i addressed the matter this was the response from one of the consultants Samantha van Veyeren Live Blood Specialist + Front of House Good morning Tselane, Thank you for contacting b.wellness 🍃 Please note that our membership is free and will not insure any monthly charges for you. Being part of the b.Club just means that you will receive a monthly discount code from us at no cost to you, this is just our way of saying thank you for supporting us on our journey
0
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