Unprofessional communication

I booked a ticket through computicket at intercape, Ref nr: 2005260224MP065 that was suppose to departure at 04:04am 20/05/26. We received a message that the bus is delayed with 2 hours. The passenger was there at 5h30 (35 min before) taking in account the 2 hour delay. When the passenger phoned they said the bus left at 5am already. This is not professional as they could've notified also the bus is early again, now the passenger lost the bolt money, had to book another bus and loses a day of work wages. Can intercape refund or sort this problem?