Instant Pot
Unclaimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Instant Pot
Unclaimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKA
Khalil A
1 reviews | Active since Jan 2020
19 May 2026, 15:05
Inhumane treatment. Terrible company
I bought an Instant Pot from Hirsch’s mainly for the sous vide function. On three separate attempts, each lasting over three hours, the pot stayed on “Preheating” and never changed to “Sous Vide” mode. The water eventually reached boiling point, which clearly shows the temperature exceeded 100°C, yet the program still never activated correctly. I returned the pot to Hirsch’s, expecting either a replacement or refund. They refused because Instant Pot claimed the product tested fine. I was then asked to collect it. I was very reluctant, but I travelled to the store and insisted they test it in front of me before I accepted it back. The result? The exact same failure happened twice at the store while they were on a video call with Instant Pot support. Even after following all instructions, the pot remained stuck on “Preheating” and never switched to sous vide mode. Despite the unit failing three times at my home and twice in-store, Hirsch’s still refused to replace or refund it. I eventually told them to keep the pot because it is useless to me. This has been the worst experience I have had with a company. I am a pensioner and I feel I was treated very unfairly. I will not accept that pot back if they continue insisting there is nothing wrong with it.
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Khalil A
1 reviews | Active since Jan 2020
19 May 2026, 15:05
Inhumane treatment. Terrible company
I bought an Instant Pot from Hirsch’s mainly for the sous vide function. On three separate attempts, each lasting over three hours, the pot stayed on “Preheating” and never changed to “Sous Vide” mode. The water eventually reached boiling point, which clearly shows the temperature exceeded 100°C, yet the program still never activated correctly. I returned the pot to Hirsch’s, expecting either a replacement or refund. They refused because Instant Pot claimed the product tested fine. I was then asked to collect it. I was very reluctant, but I travelled to the store and insisted they test it in front of me before I accepted it back. The result? The exact same failure happened twice at the store while they were on a video call with Instant Pot support. Even after following all instructions, the pot remained stuck on “Preheating” and never switched to sous vide mode. Despite the unit failing three times at my home and twice in-store, Hirsch’s still refused to replace or refund it. I eventually told them to keep the pot because it is useless to me. This has been the worst experience I have had with a company. I am a pensioner and I feel I was treated very unfairly. I will not accept that pot back if they continue insisting there is nothing wrong with it.
0
Replies (0)KA
Khalil A
1 reviews | Active since Jan 2020
7 May 2026, 16:44
********* and misleading practice
I bought the instant pot pro and tried the sous vede . After three attempts the water stays on pre heat for over three hours. The recomemded waiting time is 20 to 40 minutes.. I sent it back. Its a week now and most of my e mails go unaddressed. On further investigation it seems to be a common problem. The sous vede in most models is misleading and does not work.. instant pot sous vede function on most pots is a lie.
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Khalil A
1 reviews | Active since Jan 2020
7 May 2026, 16:44
********* and misleading practice
I bought the instant pot pro and tried the sous vede . After three attempts the water stays on pre heat for over three hours. The recomemded waiting time is 20 to 40 minutes.. I sent it back. Its a week now and most of my e mails go unaddressed. On further investigation it seems to be a common problem. The sous vede in most models is misleading and does not work.. instant pot sous vede function on most pots is a lie.
0
Replies (0)CB
Craig B
1 reviews | Active since Dec 2020
22 Dec 2025, 21:26
Warranty Denied on False Grounds, Charged for Undamaged Part, and Item Lost by Instant Pot
I am posting this as a clear warning to other consumers considering purchasing from Instant Instant Pot South Africa. We purchased an Instant Vortex Plus 8-in-1 VersaZone Air Fryer (8.5L) on 20 March 2025. By November 2025, while still well within the warranty period, the drawer basket began struggling to fit into the unit. This was clearly a manufacturing or tolerance issue, not misuse. We logged a warranty return in good faith. That is where the service failure began. We were informed that the basket was “damaged” and that this supposedly invalidated the warranty. This claim is simply not true. When the unit was returned, the basket was not dented, bent, or damaged in any way. There was no evidence provided, no photos, no objective assessment just a blanket rejection of the warranty. Despite disputing this, we were forced to pay for a new basket ourselves for a product that was still under warranty. It gets worse. When the replacement basket was returned to us, we discovered that the inner tray (which sits inside the basket) was missing. This tray was part of the original unit and was definitely sent in with the return. When we raised this issue, we were told that the tray was “never sent”. So to summarise: A valid warranty claim was rejected without proof We were charged for a replacement part that should have been covered An essential component of our appliance was lost while in their possession Responsibility for their own handling error was simply denied At no point was accountability taken. At no point was a fair resolution offered. The approach throughout has been dismissive, defensive, and consumer-hostile. This experience raises serious concerns about: How Instant Pot assesses warranty claims Whether returned items are properly tracked How easily customers are blamed when things go wrong A premium brand is not defined by marketing it is defined by how it treats customers when there is a problem. On that measure, Instant Brands has failed completely. If you are considering purchasing an Instant product in South Africa, be aware: your warranty may be rejected without evidence, and you may end up paying for their mistakes. I strongly regret this purchase and will not support this brand again
Helpful (0)
|Replies (0)CB
Craig B
1 reviews | Active since Dec 2020
22 Dec 2025, 21:26
Warranty Denied on False Grounds, Charged for Undamaged Part, and Item Lost by Instant Pot
I am posting this as a clear warning to other consumers considering purchasing from Instant Instant Pot South Africa. We purchased an Instant Vortex Plus 8-in-1 VersaZone Air Fryer (8.5L) on 20 March 2025. By November 2025, while still well within the warranty period, the drawer basket began struggling to fit into the unit. This was clearly a manufacturing or tolerance issue, not misuse. We logged a warranty return in good faith. That is where the service failure began. We were informed that the basket was “damaged” and that this supposedly invalidated the warranty. This claim is simply not true. When the unit was returned, the basket was not dented, bent, or damaged in any way. There was no evidence provided, no photos, no objective assessment just a blanket rejection of the warranty. Despite disputing this, we were forced to pay for a new basket ourselves for a product that was still under warranty. It gets worse. When the replacement basket was returned to us, we discovered that the inner tray (which sits inside the basket) was missing. This tray was part of the original unit and was definitely sent in with the return. When we raised this issue, we were told that the tray was “never sent”. So to summarise: A valid warranty claim was rejected without proof We were charged for a replacement part that should have been covered An essential component of our appliance was lost while in their possession Responsibility for their own handling error was simply denied At no point was accountability taken. At no point was a fair resolution offered. The approach throughout has been dismissive, defensive, and consumer-hostile. This experience raises serious concerns about: How Instant Pot assesses warranty claims Whether returned items are properly tracked How easily customers are blamed when things go wrong A premium brand is not defined by marketing it is defined by how it treats customers when there is a problem. On that measure, Instant Brands has failed completely. If you are considering purchasing an Instant product in South Africa, be aware: your warranty may be rejected without evidence, and you may end up paying for their mistakes. I strongly regret this purchase and will not support this brand again
0
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