INNOVATION GROUP IGD TYRE & RIMS HORRIBLE INSURANCE!!!!

I really don't understand this horrible treatment im getting from Innovation Group IGD tyre and rim they put a person on hold for too long, never call back, claim agents are so rude and the phone and unprofessional. You even have to call them just so they can check your email

They rejected my claim last year October for rim and i had to come up with money to fix it myself. Today my 2 wheels are damaged including tyres. When i try to claim they tell me i must produce proof of invoice of the very same claim they rejected i mean why would you request that if you rejected it. Shouldn't you focus on the merits of the new claim? If you reject a claim it means im on my own therefore i must fix it however i can, which i did. Now they demand me something which has nothing to do with the new claim but old rejected one. The wheels do not have any rim damage history.

I had to come up with a plan to fix my rim myself now they holding me on to that. When i try to register a new claim.

I mean what is this nonsense