Disappointed

I am very disappointed with the service I have received regarding my vehicle assessment and repair process.

After taking my vehicle for assessment, I was advised that the delay is due to Innovation Group not releasing payment. In the meantime, my cambelt has started making a noise when starting the vehicle, and I have now been told that the belt needs to be replaced.

It is very frustrating how customers are convinced to join these policies with promises of peace of mind and reliable assistance when needed, yet when assistance is required, the service received is disappointing. I had to continuously call and follow up, and it was only after I raised my voice that my concerns started being taken seriously.

At this point, I am extremely unhappy with the situation and I need urgent advice on the way forward. I am not comfortable driving the vehicle any longer while it is making this noise, as I fear it may lead to further damage or safety issues.

I would appreciate your urgent intervention and feedback regarding this matter.