I regret opening a TFS with INN8 and taking the advice from my financial advisor from Liberty. 12 working days after putting in a notice to withdraw and im still waiting for my money. I was told it takes 5 to 7 working days

I wanted to open a tax free savings account so i asked my financial advisor from liberty group to advice on how and where. She told me abut INN8 and recommended that i open my TFS with INN8. We started the process and she then sent me banking details for me to make payment into the INN8 account. I made a payment of R47000 into that account on 8 April 2026. On Monday 3rd of May i had an emergency and asked my financial advisor from liberty how i can withdraw the money. She adviced that she would put in a withdrawal for me and informed me that the money would reflect in my bank account within 5 to working 7 days. On 7 May (5 days later) i asked her which bank account the money would reflect as i had not provided them with banking details. She told me she had just been in communication with INN8 and the next step in the process was for me to send them my banking details. I then provided her with my banking details. On Monday 11 May i asked my financial advisor for an update at 10 in the morning. She did not call or get back to me so i called INN8 and was told that my funds had not been allocated, the lady said she can see all y documents but the funds had not been allocated. I sent my financial advisor a message after getting off the call and told her what i had been told. she then escalated the matter to her manager as she indicated that she had tried to get of INN8 for weeks with no luck. On Tuesday 12 May i was told that they are looking into the matter and later on was told that my funds were now reflecting and was told about a lengthy process that would mean an additional 5 days. I sent an email to my financial advisor requesting that this matter be treated with urgency as i had already waited more than 7 days. I further requested that they send back my money even if it meant that i forfeit the interest. I requested that since i had made a notice for withdrawal on the 3rd of May, can i please get my money back latest Friday 15 May. Today is the 19 of May (12 working days later) and i have not received my money back, nor has anyone bothered to update me on what is happening, no one from INN8 or Liberty Group sees it necessary to let me know what is happening with my money. I am beyond irritated, i regret opening that tax free saving with INN8 and i regret taking advice from my financial advisor from Liberty because right now it just looks like im on my own.