First BATTERY CENTRE PMB HAD TO CLEAN UP THE MESS of Infinity Battery PMB

I purchased a EXIDE BATTERY(costing R1400) from INFINITY BATTERY (18 Victoria Road PMB 3201) on the date 16 of april 2025, with a 2 year warranty.

10 months after purchase (20 Feb 26) I started experiencing issues with the battery, the next day(21st Feb & 22 Feb 26) my car refused to start.

(23rd Feb 26)I took the battery back to the store "Infinity Battery".

2 salemans were there ,I presented my proof purchase and battery at front desk,I explained issues I faced with it .Theyrefused to test it because the battery to them looked swollen ,I asked them to show me were was it swollen ,the othr saleman quickly changed the topic saying they can't do anything and warranty is fallen off because the battery poles are 'damaged and broken', 'not in good condition'. They took a photo of my battery and said they are sending it to the person who 'passes credit' which was nonsense because led then i minute they said they cant do anything.

I have persistently requested for the battery technician name & contact number as it has only been 10 months after purchase and the battery was not damaged NEITHER DID IT HAVE BROKEN POLES. The salesman rudely said he doesn't know the techican name and contact details

any battery company should aleast know the technicians contact details for the battery they storing or Even have a direct line to manufacture rs of the batteries to process claims on warranty. I left store because they findly said they would "try to find the technician"

After weeks of back and forth and countless of phone calls with more excuses as to why they cant test battery or give me another battery even though it was only 10 months after purchase, i had enough and took matters into my owns hands.

I haD contacted EXIDE BATTERY HEADOFFICE in Johannesburg. Spoke to a lady by the name of Imbali and she was very helpful, she transfer me to THE regional manager of Excide Battery of KwaZulu-Natal Mr Wyne,

TO MY SUPRISE he informed me That the company doesn't supply Excide batteries to "Infinity Battery" The only store MR Wyne supplies Exide Batteries to in Pietermaritzburg is First Battery Center.He told me to go to First Battery Center ,speak to Mr Kevin Palframan ,who he would let know I'm coming .

I immediately went to Battery Center in pmb Mr Kevin was already waiting for me.

Kevin thereafter asked me to leave the battery with him as he needs to put it on charge and see if the battery picks up charge. He informed me that the battery is in very good condition including the pole of the battery ,and no swelling

he was shocked .

THAT same evening I recieved a call from Kevin saying the battery hasn't even picked up charge. Within 2 days , on Friday 13 march 2026 the battery has been sent to the factory.On Tuesday the 17 march 2026 Mr Kevin call to inform me that the credit for my battery has been passed & l can through to pick up the new battery

Mr wyne and MR Kevin was of extremely helpful & extremely professional

Had I known that Infinity Battery Store doesn't actually get the Exide batteries DRIECTLY FROM the Manufacturer I would not of purchased. Please don't buy from this store .