Write-off car not yet settled

I am writing to formally raise my concern regarding the handling of my vehicle fire claim. On 7 January 2026, my vehicle's engine caught fire while being driven by my husband. He noticed smoke, stopped, and upon opening the bonnet, flames were visible. Neighbors assisted in extinguishing the fire. Upon arrival I immediately contacted my insurance (Indwe), and the vehicle was towed to GoBid. On 19 January 2026, I was contacted by an assessor appointed by my insurance. He asked about the incident and later requested service history details, which I referred him to the service book inside the vehicle. On 26 January 2026, he informed me that the car was at OFS SMART REPAIR for strip and quote. On the 9 February, he messaged me that the damage was extensive and the car was a write-off. Since then, communication has been inconsistent and confusing. Despite my repeated follow-ups, I was told by Indwe - Brooklyn that they were still awaiting the assessor's report. Meanwhile, my courtesy car expired after 30 days, leaving me without transport. I was later instructed to obtain a settlement letter from the bank. After submitting the first letter, I was asked to provide a second one as the first had expired. On 24 February 2026, I was unexpectedly contacted by another assessor, who introduced himself newly appointed by my insurance. He repeated the same questions asked by the first assessor and promised feedback, which never came. He later requested towing company's details, but again failed to provide any update. When I followed up, I was told that yet another assessor - a fire specialist had been appointed. To date, I have received no feedback from Indwe - Brooklyn. This prolonged process has left me without transport for months, while I continued to pay both the bank and my insurance premiums (R3205). The lack of communication, duplication of assessments, and absence of resolution is unacceptable. I request urgent clarification on: Why multiple assessors were appointed The current status of my claim Immediate steps to finalize settlement, given the vehicle has already been declared a write-off. I trust that Indwe will treat this matter with seriousness it deserves and provide me with a clear resolution.