Indwe Risk Services
2.1|288 reviews
TM
Thando M
1 reviews | Active since Member
13 Apr 2026, 10:07
Delay in Finalisation of Claim
Despite my full cooperation throughout the process, the claim remains unresolved beyond the timeframe communicated to me.
To summarise: • I promptly comp**** with all assessment requirements. • I provided all requested videos, images, and availed myself for further assessments on multiple occasions. • There were delays from your assessor (RSI), including missed agreed time windows and lack of follow-up communication. • On 10 April 2026, I was advised that the Agreement of Loss would be provided during the course of the day. • As of today (13 April 2026), this has still not been received and I have now been informed that there is no guarantee on when it will be issued.
In addition, due to these delays, I have experienced further prejudice: • The insured items were subsequently ****** while still pending assessment. • I was forced to purchase a temporary replacement phone on 04 April 2026 due to the urgency of my situation.
I find the delays and lack of clear timelines unacceptable, particularly after a commitment was made that the matter would be finalised last week Friday.
Helpful (0)
Replies (3)0
Replies (3)Indwe Risk Services's replyOfficial
13 Apr 2026, 10:26We hereby acknowledge receipt of your complaint.
We also received an email with your concerns.
We will revert back to you by close of business.
Regards
Indwe Risk Services.
We also received an email with your concerns.
We will revert back to you by close of business.
Regards
Indwe Risk Services.
Best regards,
Indwe Risk Services's reply13 Apr 2026, 10:26
Official
We hereby acknowledge receipt of your complaint.
We also received an email with your concerns.
We will revert back to you by close of business.
Regards
Indwe Risk Services.
We also received an email with your concerns.
We will revert back to you by close of business.
Regards
Indwe Risk Services.
Best regards,
TM
Thando M's updateReviewer Update
13 Apr 2026, 10:37Hi Thank you for your response, I am communicating with Julie-Ann via email.
See below email that i received from Julie-Ann, there is no committment that this claim would be finalised soon based on the first line of her email "..............., even if just to say that we are still busy." which is still a concern to me.
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Good day I will give feedback by close of business, even if just to say that we are still busy. I still need to go through all the information and discuss with the claims handlers involved with your claim. Regards
See below email that i received from Julie-Ann, there is no committment that this claim would be finalised soon based on the first line of her email "..............., even if just to say that we are still busy." which is still a concern to me.
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Good day I will give feedback by close of business, even if just to say that we are still busy. I still need to go through all the information and discuss with the claims handlers involved with your claim. Regards
TM
Thando M's update13 Apr 2026, 10:37
Reviewer Update
Hi Thank you for your response, I am communicating with Julie-Ann via email.
See below email that i received from Julie-Ann, there is no committment that this claim would be finalised soon based on the first line of her email "..............., even if just to say that we are still busy." which is still a concern to me.
---------------------------------------------------------------------------------------------------------------------------------------------
Good day I will give feedback by close of business, even if just to say that we are still busy. I still need to go through all the information and discuss with the claims handlers involved with your claim. Regards
See below email that i received from Julie-Ann, there is no committment that this claim would be finalised soon based on the first line of her email "..............., even if just to say that we are still busy." which is still a concern to me.
---------------------------------------------------------------------------------------------------------------------------------------------
Good day I will give feedback by close of business, even if just to say that we are still busy. I still need to go through all the information and discuss with the claims handlers involved with your claim. Regards
Indwe Risk Services's replyOfficial
13 Apr 2026, 10:43Thank you and we take note of your response.
Regards
Indwe Risk Services
Regards
Indwe Risk Services
Best regards,
Indwe Risk Services's reply13 Apr 2026, 10:43
Official
Thank you and we take note of your response.
Regards
Indwe Risk Services
Regards
Indwe Risk Services
Best regards,