Indaba Hotel And Conference Centre
2.1|44 reviews
Responds in 10 hours 17 min
ZM
Zinathi M
1 reviews | Active since Member
20 Mar 2025, 11:44
Bad Service
I checked in yesterday afternoon and i was given room 520. My room had no phone or remote to the television. I could not contact reception or ask for help. I called their landline from my cellphone and only was answered after 15minutes. After 30minutes, i still had not received any assistance and the phone was not being answered once again.
I walked all the way to reception to go find help. Only to find the 2 gentlemen at reception unoccupied, hotel lobby empty and quiet. So what could be the reason for non-assistance or answering of phones form 5:30pm till 6:15pm..... I was so disappointed in the 2 gentlemen's service. And the high regard i usually have for the facility totally diminished!!!
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Replies (1)Indaba Hotel And Conference Centre's replyOfficial
20 Mar 2025, 11:55Thank you for bringing your dissatisfaction to our attention as it is only with constructive criticism that we are able to achieve and maintain the service excellence for which the Indaba Fourways is renowned. We will certainly follow up with the relevant HOD and take corrective action as deemed necessary to ensure that standards are maintained. Noted from your reservation guest history that you were moved from room 520 to room 816 (upgraded to a deluxe room) and hope that this room better met with your expectations.
Apologies again for the less than perfect stay and we look forward to welcoming you back soon
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager
Apologies again for the less than perfect stay and we look forward to welcoming you back soon
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager
Best regards,
Indaba Hotel And Conference Centre's reply20 Mar 2025, 11:55
Official
Thank you for bringing your dissatisfaction to our attention as it is only with constructive criticism that we are able to achieve and maintain the service excellence for which the Indaba Fourways is renowned. We will certainly follow up with the relevant HOD and take corrective action as deemed necessary to ensure that standards are maintained. Noted from your reservation guest history that you were moved from room 520 to room 816 (upgraded to a deluxe room) and hope that this room better met with your expectations.
Apologies again for the less than perfect stay and we look forward to welcoming you back soon
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager
Apologies again for the less than perfect stay and we look forward to welcoming you back soon
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager
Best regards,