MOTUS RUSTENBURG MERCEDES BENZ

I hereby lodge a formal complaint with Mercedes-Benz South Africa regarding my Mercedes-Benz GLE 450d 4MATIC, purchased as a demo model on 8 January 2026 from Motus Motors Rustenburg. The dealership is copied for record purposes. Vehicle Details: Model: Mercedes-Benz GLE 450d 4MATIC VIN: W1N1673332B136607 Registration: MRS JVS NW Current Mileage: ±34,010 km Last Service Date: 14 April 2026 From the outset, this vehicle has presented with repeated, escalating, and unacceptable defects, coupled with a failure by the supplying dealership to address the matter professionally or effectively. Chronology of Issues and Critical Safety Concern: Within the first week of ownership, I returned the vehicle due to a persistent clicking noise from the engine bay. This concern was dismissed by the salesman, Tlotlo, without proper technical investigation. Within two weeks, I returned again due to the key-fob not being detected. Despite reasonable troubleshooting, I was advised that no faults were recorded, and the issue was disregarded. Since then, the vehicle has developed multiple serious and recurring faults, including: • Restraint system inoperative warnings • 4MATIC system inoperative warnings • Intermittent starting failures • Sensor malfunctions • Ongoing electronic system errors Most concerning, the vehicle failed to start for approximately 45 minutes while displaying multiple error messages. I have video evidence of all errors recorded during this period. This is not merely an inconvenience — it is a serious safety risk, particularly within the context of security concerns in South Africa. Being stranded in a non-operational vehicle for an extended period places me at unacceptable personal risk.