Motus Ford Kempton Park – Vehicle Failed Immediately After Service, No Accountability

I am extremely disappointed in the service received from Motus Ford Kempton Park.

On 13 December 2025, I took my 2018 Ford Ranger in for its 150,000 km service. At the time, I specifically reported an intermittent issue with reverse gear not always engaging. This concern was clearly noted.

The vehicle was returned to me as “repaired” and in full working order.

However, on 18 December 2025 — the very first time I used the vehicle after the service — it went into limp mode and became completely unusable.

Since then, the experience has been nothing short of frustrating and unacceptable:

I was initially informed that there is internal gearbox failure, with metal filings found — a major issue that was not identified or addressed during the service. A formal quotation for gearbox replacement was provided. Thereafter, the dealership changed their position and insisted that I must first pay for turbo repairs before they could “further test” the gearbox. This contradiction raises serious concerns about the accuracy and honesty of the diagnostics.

The vehicle has been standing at the dealership since 18 December 2025, leaving me without my vehicle for months.

I believe:

The original issue I reported (reverse gear fault) was not properly investigated. The service was not carried out with reasonable care and skill. The vehicle left the dealership in a worse condition than when it arrived. The after-service handling has been inconsistent, delayed, and unfair.

I escalated the matter to MIOSA, but I do not agree with the outcome as it does not properly address the sequence of events or the dealership’s contradictory diagnoses. I am referring the matter to the NCC to investigate

As a customer, I am now left with a non-operational vehicle, ongoing financial strain, and no accountability from Motus Ford.

I would strongly caution others to ensure that any reported issues are properly diagnosed and documented before accepting a vehicle back from this dealership.