IL
Imile Logistics
Verified Business
IL
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Imile Logistics is overwhelmingly criticised for failed deliveries, unreachable support, and opaque customs charges. Customers describe parcels stuck in depots for weeks, false 'out for delivery' updates, rude drivers, and ignored emails. A small minority report fast, friendly deliveries, but these are exceptions. The pattern is consistent across SHEIN and AliExpress shipments, with returns and refunds particularly poorly handled.
TrustIndex
1.7
Ranking
#25
in Couriers & Delivery
NPS Score
-90
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Imile Logistics is overwhelmingly criticised for failed deliveries, unreachable support, and opaque customs charges. Customers describe parcels stuck in depots for weeks, false 'out for delivery' updates, rude drivers, and ignored emails. A small minority report fast, friendly deliveries, but these are exceptions. The pattern is consistent across SHEIN and AliExpress shipments, with returns and refunds particularly poorly handled.
The most common complaint about Imile Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Delivery Speed & Reliability (1.2). Parcels routinely sit for weeks without movement, repeatedly cycle between 'out for delivery' and 'returned to depot', and miss promised 48-hour windows. Customers report Christmas, birthday and event deadlines missed, with returns uncollected for 15 to 20 days.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I dread hearing they will be delivering my parcels. They have no customer care service. They are ridiculously slow. They don't answer the number provided and their WhatsApp service is a joke. Even their robotic service is so stupid.
1 reviews | Active since Jan 2020
I dread hearing they will be delivering my parcels. They have no customer care service. They are ridiculously slow. They don't answer the number provided and their WhatsApp service is a joke. Even their robotic service is so stupid.
1 reviews | Active since Jan 2020
This courier is a ****, I ordered two items from China , same order but somehow imile charged them separately...I don't get why online retailers use them, they make money on orders by charging ridiculous customs fees, I paid half of the item price for each item....BS
1 reviews | Active since Jan 2020
This courier is a ****, I ordered two items from China , same order but somehow imile charged them separately...I don't get why online retailers use them, they make money on orders by charging ridiculous customs fees, I paid half of the item price for each item....BS
1 reviews | Active since Jan 2020
What everyone else is saying. They don't answer WA, X or the phone. They make up the import duty. They need to be taken to small claims court. This is the type of thing I do, even if it costs me more. The other alternative is that I will drive to their office. Then all hell will break loose. Trust me on the latter.
1 reviews | Active since Jan 2020
What everyone else is saying. They don't answer WA, X or the phone. They make up the import duty. They need to be taken to small claims court. This is the type of thing I do, even if it costs me more. The other alternative is that I will drive to their office. Then all hell will break loose. Trust me on the latter.
1 reviews | Active since Jan 2020
Extremely disappointed with IMile’s delivery service. I constantly receive messages saying, “delivery attempted failure due to insufficient address/phone details,” yet no delivery attempt is ever actually made. My address and contact details are 100% correct and have been provided accurately every time. It’s frustrating to wait for parcels only to receive false updates claiming an attempted delivery when nobody contacted me or arrived at my address. Customer service and communication have been very poor, and this has happened repeatedly. IMile seriously needs to improve its delivery process, transparency, and driver accountability.
1 reviews | Active since Jan 2020
Extremely disappointed with IMile’s delivery service. I constantly receive messages saying, “delivery attempted failure due to insufficient address/phone details,” yet no delivery attempt is ever actually made. My address and contact details are 100% correct and have been provided accurately every time. It’s frustrating to wait for parcels only to receive false updates claiming an attempted delivery when nobody contacted me or arrived at my address. Customer service and communication have been very poor, and this has happened repeatedly. IMile seriously needs to improve its delivery process, transparency, and driver accountability.
1 reviews | Active since Jan 2020
Worst Courier Service ever. No attempt to contact delivery address, no feedback on e-mail enquiries, then returns parcel to origin. Call Centre not reachable, does not understand English
1 reviews | Active since Jan 2020
I don't know why SHEIN keeps using this company. I have been waiting for a pick up since 14 April 2026, to date, no collection was made. You cannot call, as the number does not work. Logging emails is just as useless. I would like to get my parcel collected as I need the refund to purchase the correct safety boots. It has been over a month now. You only get a month to return goods to SHEIN. Makes you wonder if this is their way of making money. I will not make use of SHEIN again, I would much rather go with TEMU.
1 reviews | Active since Jan 2020
I don't know why SHEIN keeps using this company. I have been waiting for a pick up since 14 April 2026, to date, no collection was made. You cannot call, as the number does not work. Logging emails is just as useless. I would like to get my parcel collected as I need the refund to purchase the correct safety boots. It has been over a month now. You only get a month to return goods to SHEIN. Makes you wonder if this is their way of making money. I will not make use of SHEIN again, I would much rather go with TEMU.
Imile Logistics scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 2. Their strongest theme is Parcel Safety (0.8); their weakest is Delivery Speed (0.6). The top AI-rated Couriers & Delivery business on Hellopeter is Cape Removals (4.7). How is the AI Score calculated? →
Imile Logistics has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 269 reviews in the last 12 months. Hellopeter has tracked Imile Logistics across 834 total reviews. How is the TrustIndex calculated? →