Imile Logistics
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Imile Logistics is overwhelmingly criticised for failed deliveries, unreachable support, and opaque customs charges. Customers describe parcels stuck in depots for weeks, false 'out for delivery' updates, rude drivers, and ignored emails. A small minority report fast, friendly deliveries, but these are exceptions. The pattern is consistent across SHEIN and AliExpress shipments, with returns and refunds particularly poorly handled.
TrustIndex
1.6
NPS Score
-92
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Imile Logistics is overwhelmingly criticised for failed deliveries, unreachable support, and opaque customs charges. Customers describe parcels stuck in depots for weeks, false 'out for delivery' updates, rude drivers, and ignored emails. A small minority report fast, friendly deliveries, but these are exceptions. The pattern is consistent across SHEIN and AliExpress shipments, with returns and refunds particularly poorly handled.
The most common complaint about Imile Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Delivery Speed & Reliability (1.2). Parcels routinely sit for weeks without movement, repeatedly cycle between 'out for delivery' and 'returned to depot', and miss promised 48-hour windows. Customers report Christmas, birthday and event deadlines missed, with returns uncollected for 15 to 20 days.
Imile Logistics has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 189 reviews in the last 12 months. They reply to 3% of negative reviews, typically within 156 hours 1 min. Hellopeter has tracked Imile Logistics across 834 total reviews. How is the TrustIndex calculated? →
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