IlulaBus
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
IlulaBus
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
1 Feb 2026, 17:35
Poor Service
I booked a ticket on the 1/02/2026 from Peddie to Cape town 17:00 for my sister we waited and waited until 7pm. No call to update about the delay or apologize, nothing we had to book another bus on the last minute. When we call the offices it's say the number we trying to call is not in service. The bus station is in the middle of nowhere, The ilula bus kept us awaiting with no regard of our safety. What a poor service form this company.
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Anonymous
1 reviews | Active since Jan 2020
1 Feb 2026, 17:35
Poor Service
I booked a ticket on the 1/02/2026 from Peddie to Cape town 17:00 for my sister we waited and waited until 7pm. No call to update about the delay or apologize, nothing we had to book another bus on the last minute. When we call the offices it's say the number we trying to call is not in service. The bus station is in the middle of nowhere, The ilula bus kept us awaiting with no regard of our safety. What a poor service form this company.
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Anonymous
1 reviews | Active since Jan 2020
16 Oct 2025, 19:04
Devastated new customer
I was going home using a bus for the first time Worcester to Queenstown we both the ticket on the same day I won't lie the reason I picked their bus is because they were the cheapest. But because of that I waited at the pick up point from 16:00 till 21:00 and the bus was no where to be seen the workers at the garage told that is something that happens all the time and that a few days one of their clients had to sleep there as there bus did not arrive. When I tried to call their head office no one answered the call and I was told I should go to their office and show them my bus ticket when I get home in Queenstown they will refund me but till date am still waiting for that refund
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Anonymous
1 reviews | Active since Jan 2020
16 Oct 2025, 19:04
Devastated new customer
I was going home using a bus for the first time Worcester to Queenstown we both the ticket on the same day I won't lie the reason I picked their bus is because they were the cheapest. But because of that I waited at the pick up point from 16:00 till 21:00 and the bus was no where to be seen the workers at the garage told that is something that happens all the time and that a few days one of their clients had to sleep there as there bus did not arrive. When I tried to call their head office no one answered the call and I was told I should go to their office and show them my bus ticket when I get home in Queenstown they will refund me but till date am still waiting for that refund
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2025, 08:03
Extremely poor and uncomfortable customer service
The service of this bus is totally *******. Illulabus staff needs to treat customers better it's not like customers get a free ride mxm, first in Cape Town it was a Congolese rude guy charging ridiculous prices for mini luggages(weight 17kg) worse no receipts were issued for such prices hence one could tell that those guys are ****ming, customers were charged from R50- R150 per luggage by the Congolese guy wearing orange reflector. If the Congolese guy wants tips he is supposed to ask and stop robbing people! Secondly, a mini bus was used and none of customers were informed that we will be traveling with that mini bus. Lastly, at Queenstown again we are transferred to a very dirty apm bus with ****roaches without even a pretentious polite request but by being instructed no request. This absolutely unacceptable!
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2025, 08:03
Extremely poor and uncomfortable customer service
The service of this bus is totally *******. Illulabus staff needs to treat customers better it's not like customers get a free ride mxm, first in Cape Town it was a Congolese rude guy charging ridiculous prices for mini luggages(weight 17kg) worse no receipts were issued for such prices hence one could tell that those guys are ****ming, customers were charged from R50- R150 per luggage by the Congolese guy wearing orange reflector. If the Congolese guy wants tips he is supposed to ask and stop robbing people! Secondly, a mini bus was used and none of customers were informed that we will be traveling with that mini bus. Lastly, at Queenstown again we are transferred to a very dirty apm bus with ****roaches without even a pretentious polite request but by being instructed no request. This absolutely unacceptable!
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Anonymous
1 reviews | Active since Jan 2020
1 Feb 2025, 16:25
IlulaBus is the worst
Worse bus service ever they postponed our ride to Cape Town last minute today “1 February 2025” and they don’t even notify majority of us I’m just one of the people who got no messages saying the trip is postponed I want me refund and extremely upset. HOW DO I GET MY REFUND IMMEDIATELY
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Anonymous
1 reviews | Active since Jan 2020
1 Feb 2025, 16:25
IlulaBus is the worst
Worse bus service ever they postponed our ride to Cape Town last minute today “1 February 2025” and they don’t even notify majority of us I’m just one of the people who got no messages saying the trip is postponed I want me refund and extremely upset. HOW DO I GET MY REFUND IMMEDIATELY
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2025, 12:56
WE WANT OUR REFUND ILULA. STOP ****MING PEOPLE
My cousin and I were supposed to depart 23 December 2024, our bus was scheduled for 19:35. I got a message that the bus would be delayed by 1 hour 30 minutes. The bus never arrived. Tried calling the number I found on google and it goes straight to voicemail. My cousin and I were standing at Metropolitan until 2am the next day (bare in mind, we're both females), there is no shelter there and the area is quite dangerous. No communication whatsover till this day...PLEASE DON'T EVER MAKE THE MISTAKE OF BOOKING THIS BUS COMPANY. THEY ARE THE WORST!!!!
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2025, 12:56
WE WANT OUR REFUND ILULA. STOP ****MING PEOPLE
My cousin and I were supposed to depart 23 December 2024, our bus was scheduled for 19:35. I got a message that the bus would be delayed by 1 hour 30 minutes. The bus never arrived. Tried calling the number I found on google and it goes straight to voicemail. My cousin and I were standing at Metropolitan until 2am the next day (bare in mind, we're both females), there is no shelter there and the area is quite dangerous. No communication whatsover till this day...PLEASE DON'T EVER MAKE THE MISTAKE OF BOOKING THIS BUS COMPANY. THEY ARE THE WORST!!!!
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2025, 11:35
I want my money back and the service is the worst service ever i had to use a taxi.
I am writting to express my extreme dissatisfaction with the service i received on date of purchase 2025-01-02.I purchased a ticket for myself and my 2 children for R2190 to travel from Beaufort West to Johannesburg. We arrived at the station at 23:45 on 2025:01:03 as per the schedule.unfortunately,the bus never arrived ,and there was no communication from their company regarding the delay or cancellation.We waited until 07:30 the next morning with my young children but had no choice but to return home due to lack of information and assistance. I contacted your customer support via email on 2025-01-04 to adress- [email protected] and spoke with a representative named Chester.They promised to investigate and resolve the issue,however I have not receive any response from them since then.I have also tried calling your landline number ,but it goes traight to voicemail. This experience has caused significant inconvenience and disappointment. I am requesting a full refund for the ticket amount R2120.I am not interested in a voucher,as i do not plan to travel to Western Cape in the foreseeable future.
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2025, 11:35
I want my money back and the service is the worst service ever i had to use a taxi.
I am writting to express my extreme dissatisfaction with the service i received on date of purchase 2025-01-02.I purchased a ticket for myself and my 2 children for R2190 to travel from Beaufort West to Johannesburg. We arrived at the station at 23:45 on 2025:01:03 as per the schedule.unfortunately,the bus never arrived ,and there was no communication from their company regarding the delay or cancellation.We waited until 07:30 the next morning with my young children but had no choice but to return home due to lack of information and assistance. I contacted your customer support via email on 2025-01-04 to adress- [email protected] and spoke with a representative named Chester.They promised to investigate and resolve the issue,however I have not receive any response from them since then.I have also tried calling your landline number ,but it goes traight to voicemail. This experience has caused significant inconvenience and disappointment. I am requesting a full refund for the ticket amount R2120.I am not interested in a voucher,as i do not plan to travel to Western Cape in the foreseeable future.
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