Ikeja
3|889 reviews
TM
Tshepiso M
1 reviews | Active since Member
27 May 2026, 10:22
Disappointment in dispatching technician
We reported disconnection on 15/05/2026 and they informed us that TAT for a technician to come is 7 working days as they could not resolve the issue remotely. It's the 9th working day and we have not been contacted. We have a child who depends on the connection to do her homework and assignments. Can we please be assisted Ikeja31054
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Replies (1)Ikeja's replyOfficial
29 May 2026, 08:47Good day Tshepiso
Thank you for taking my call. As discussed during our conversation, we sincerely apologise for the delay in attending to your ticket and resolving the issue experienced.
Please note that the team is scheduled to assist you today 29 May 2026. We also appreciate the concerns and feedback you raised, and we will work on improving our service delivery in those areas moving forward.
Thank you for your patience and understanding.
Kind regards,
ikeja support team (D.M)
Thank you for taking my call. As discussed during our conversation, we sincerely apologise for the delay in attending to your ticket and resolving the issue experienced.
Please note that the team is scheduled to assist you today 29 May 2026. We also appreciate the concerns and feedback you raised, and we will work on improving our service delivery in those areas moving forward.
Thank you for your patience and understanding.
Kind regards,
ikeja support team (D.M)
Best regards,
Ikeja's reply29 May 2026, 08:47
Official
Good day Tshepiso
Thank you for taking my call. As discussed during our conversation, we sincerely apologise for the delay in attending to your ticket and resolving the issue experienced.
Please note that the team is scheduled to assist you today 29 May 2026. We also appreciate the concerns and feedback you raised, and we will work on improving our service delivery in those areas moving forward.
Thank you for your patience and understanding.
Kind regards,
ikeja support team (D.M)
Thank you for taking my call. As discussed during our conversation, we sincerely apologise for the delay in attending to your ticket and resolving the issue experienced.
Please note that the team is scheduled to assist you today 29 May 2026. We also appreciate the concerns and feedback you raised, and we will work on improving our service delivery in those areas moving forward.
Thank you for your patience and understanding.
Kind regards,
ikeja support team (D.M)
Best regards,