Igrow Wealth Investments
4.6|4,147 reviews
Responds in 159 hours 12 min
S
Sibusiso
1 reviews | Active since Member
27 May 2026, 07:08
POOR ADMINISTRATION
IGrows team has been an extreme nightmare for me I’ve always been a good payer but when it came to me moving out that’s when it became horrible Moving in was great Great service from Mavelin
The nightmare started with communicating with Thato Mmatladi Very very rude girl, doesn’t come back to me Doesn’t answer emails Poor communication has a large ego I called her and made an enquiry about processes of moving out and she mentioned to me if I do move out I’ll have to pay 2 months rental not unless there’s a new tenant which I then said if that’s the case I’d rather pay every month having occupancy
She then sent an email to the people who do the moving out scheduling
When they called me I asked “does this mean I don’t have to pay for other months”- assuming a tenant has been found I then rushed to move out
When I called her all she could say was that “I’m a ****” constantly screaming calling me a **** Never to come back to me
It’s approaching a new month AND IM BEING BILLED! No deposit return NOTHING
I HATE THIS COMPANY AND JUST DONT WANT ANYTHING FROM THEM
they’ve now sent me a statement of 16000 from where!
I hate igrow
Helpful (0)
Replies (1)0
Replies (1)Igrow Wealth Investments's replyOfficial
29 May 2026, 09:18Good day,
Thank you for your feedback. We are sorry to hear that your experience during the move-out process was not a positive one.We would like to clarify that the move-out process and early termination terms were communicated in writing, including that an early cancellation may result in liability for up to two months’ rental in line with the lease agreement and subject to a replacement tenant being secured.
Our team contacted you to arrange the exit inspection process following your notice to vacate, which does not constitute confirmation that penalties or outstanding charges would be waived.We take allegations regarding staff conduct seriously and will review the concerns raised internally. At the same time, we remain committed to resolving matters professionally and transparently in accordance with the lease agreement and communication on record.
Should you wish to discuss your account further, please contact our office directly on 021 979 2501 so we can assist further.
Thank you for your feedback. We are sorry to hear that your experience during the move-out process was not a positive one.We would like to clarify that the move-out process and early termination terms were communicated in writing, including that an early cancellation may result in liability for up to two months’ rental in line with the lease agreement and subject to a replacement tenant being secured.
Our team contacted you to arrange the exit inspection process following your notice to vacate, which does not constitute confirmation that penalties or outstanding charges would be waived.We take allegations regarding staff conduct seriously and will review the concerns raised internally. At the same time, we remain committed to resolving matters professionally and transparently in accordance with the lease agreement and communication on record.
Should you wish to discuss your account further, please contact our office directly on 021 979 2501 so we can assist further.
Best regards,
Igrow Wealth Investments's reply29 May 2026, 09:18
Official
Good day,
Thank you for your feedback. We are sorry to hear that your experience during the move-out process was not a positive one.We would like to clarify that the move-out process and early termination terms were communicated in writing, including that an early cancellation may result in liability for up to two months’ rental in line with the lease agreement and subject to a replacement tenant being secured.
Our team contacted you to arrange the exit inspection process following your notice to vacate, which does not constitute confirmation that penalties or outstanding charges would be waived.We take allegations regarding staff conduct seriously and will review the concerns raised internally. At the same time, we remain committed to resolving matters professionally and transparently in accordance with the lease agreement and communication on record.
Should you wish to discuss your account further, please contact our office directly on 021 979 2501 so we can assist further.
Thank you for your feedback. We are sorry to hear that your experience during the move-out process was not a positive one.We would like to clarify that the move-out process and early termination terms were communicated in writing, including that an early cancellation may result in liability for up to two months’ rental in line with the lease agreement and subject to a replacement tenant being secured.
Our team contacted you to arrange the exit inspection process following your notice to vacate, which does not constitute confirmation that penalties or outstanding charges would be waived.We take allegations regarding staff conduct seriously and will review the concerns raised internally. At the same time, we remain committed to resolving matters professionally and transparently in accordance with the lease agreement and communication on record.
Should you wish to discuss your account further, please contact our office directly on 021 979 2501 so we can assist further.
Best regards,