Unauthorised deductions and endless excuses! Avoid at all costs.

If I could give IMAS Insurance Brokers zero stars, I would. I originally cancelled my policy with them because they consistently failed to assist me when I was actually in need. You would think cancelling would be the end of it, but it only got worse.

After I officially cancelled, they still went ahead and ********ly deducted premiums from my account TWO more times. Trying to get my own money refunded has turned into an absolute nightmare. They have been giving me an endless, infuriating runaround. First, they blamed the delay on me, saying I didn't attach a copy of my ID. Once I sent that through, they completely changed their story and now have the audacity to claim they "never received the premiums" at all—even though they are the ones who deducted the money from my account!

The sheer lack of accountability, competence, and professionalism is staggering. They are quick to take your money but will fight you tooth and nail to give it back when they make a mistake. Do not trust these brokers with your finances. I strongly advise taking your business elsewhere and would never recommend IMAS Insurance Brokers to anyone. Save yourself the immense headache.