ICTS Tracing Service
1.9|48 reviews
HB
Hayden B
1 reviews | Active since Member
22 Apr 2026, 08:05
WORST CLAIMING EXPERIENCE EVER!!!
Worst claiming experience I have ever dealt with.
I submitted my application to ICTS Tracing Services on 12 January 2026 and was advised that the process would take up to three months. I accepted this timeframe and waited patiently. However, after receiving no communication or updates, I had to follow up myself on 13 April 2026 — already beyond the promised turnaround period.
When I finally got feedback, I was informed by Lindokuhle (from ICTS) that something had been captured incorrectly on their side. What is most frustrating is that this error was never communicated to me earlier, and now there is no clear timeline for resolution. I was simply told they “don’t know” how long it will take moving forward.
This reflects extremely poor administration, lack of accountability, and no proactive communication. Clients should not have to chase updates or discover internal errors after months of waiting. The entire process feels disorganized and unreliable.
I would not recommend ICTS Tracing Services based on this experience. If you value transparency, efficiency, and professionalism, you may want to reconsider using their services.
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Hayden B's updateReviewer Update
15 May 2026, 13:12Extremely disappointing and frustrating experience. I have been trying to claim my pension fund benefits for 4 and a half months, and the level of delay and poor service has been unacceptable. I have followed up every single week, only to be told the same thing over and over again: “next week.” Week after week, it’s the same empty promise with no actual progress or clear explanation.
This process has been incredibly stressful and frustrating, especially when dealing with money that rightfully belongs to me. The complete lack of urgency, accountability, and transparent communication is shocking. Being continuously strung along with delays and vague responses makes it feel like no one actually cares about resolving the issue.
I understand that administrative processes can take time, but 4 and a half months of constant excuses is unacceptable. If there are issues, communicate them honestly instead of repeatedly making promises that are never kept.
Absolutely shocking service. I have been waiting 4 and a half months for my pension fund benefits to be processed, while following up every single week, only to be told the exact same thing every time: “next week.” That “next week” has now dragged on for months.
What makes this even worse is the complete lack of accountability and communication. I have even posted reviews on HelloPeter in an attempt to get some form of response, and still nothing — complete silence. It seems the only thing consistent here is the endless delays and broken promises.
This is not just poor customer service; it’s incredibly stressful and disrespectful when people are waiting on money that rightfully belongs to them. If there are legitimate delays, be honest and communicate properly instead of continuously misleading clients.
At this point, I am beyond frustrated and deeply disappointed. Based on this experience, I would strongly warn others to think twice before expecting efficient or professional service here.
This process has been incredibly stressful and frustrating, especially when dealing with money that rightfully belongs to me. The complete lack of urgency, accountability, and transparent communication is shocking. Being continuously strung along with delays and vague responses makes it feel like no one actually cares about resolving the issue.
I understand that administrative processes can take time, but 4 and a half months of constant excuses is unacceptable. If there are issues, communicate them honestly instead of repeatedly making promises that are never kept.
Absolutely shocking service. I have been waiting 4 and a half months for my pension fund benefits to be processed, while following up every single week, only to be told the exact same thing every time: “next week.” That “next week” has now dragged on for months.
What makes this even worse is the complete lack of accountability and communication. I have even posted reviews on HelloPeter in an attempt to get some form of response, and still nothing — complete silence. It seems the only thing consistent here is the endless delays and broken promises.
This is not just poor customer service; it’s incredibly stressful and disrespectful when people are waiting on money that rightfully belongs to them. If there are legitimate delays, be honest and communicate properly instead of continuously misleading clients.
At this point, I am beyond frustrated and deeply disappointed. Based on this experience, I would strongly warn others to think twice before expecting efficient or professional service here.
HB
Hayden B's update15 May 2026, 13:12
Reviewer Update
Extremely disappointing and frustrating experience. I have been trying to claim my pension fund benefits for 4 and a half months, and the level of delay and poor service has been unacceptable. I have followed up every single week, only to be told the same thing over and over again: “next week.” Week after week, it’s the same empty promise with no actual progress or clear explanation.
This process has been incredibly stressful and frustrating, especially when dealing with money that rightfully belongs to me. The complete lack of urgency, accountability, and transparent communication is shocking. Being continuously strung along with delays and vague responses makes it feel like no one actually cares about resolving the issue.
I understand that administrative processes can take time, but 4 and a half months of constant excuses is unacceptable. If there are issues, communicate them honestly instead of repeatedly making promises that are never kept.
Absolutely shocking service. I have been waiting 4 and a half months for my pension fund benefits to be processed, while following up every single week, only to be told the exact same thing every time: “next week.” That “next week” has now dragged on for months.
What makes this even worse is the complete lack of accountability and communication. I have even posted reviews on HelloPeter in an attempt to get some form of response, and still nothing — complete silence. It seems the only thing consistent here is the endless delays and broken promises.
This is not just poor customer service; it’s incredibly stressful and disrespectful when people are waiting on money that rightfully belongs to them. If there are legitimate delays, be honest and communicate properly instead of continuously misleading clients.
At this point, I am beyond frustrated and deeply disappointed. Based on this experience, I would strongly warn others to think twice before expecting efficient or professional service here.
This process has been incredibly stressful and frustrating, especially when dealing with money that rightfully belongs to me. The complete lack of urgency, accountability, and transparent communication is shocking. Being continuously strung along with delays and vague responses makes it feel like no one actually cares about resolving the issue.
I understand that administrative processes can take time, but 4 and a half months of constant excuses is unacceptable. If there are issues, communicate them honestly instead of repeatedly making promises that are never kept.
Absolutely shocking service. I have been waiting 4 and a half months for my pension fund benefits to be processed, while following up every single week, only to be told the exact same thing every time: “next week.” That “next week” has now dragged on for months.
What makes this even worse is the complete lack of accountability and communication. I have even posted reviews on HelloPeter in an attempt to get some form of response, and still nothing — complete silence. It seems the only thing consistent here is the endless delays and broken promises.
This is not just poor customer service; it’s incredibly stressful and disrespectful when people are waiting on money that rightfully belongs to them. If there are legitimate delays, be honest and communicate properly instead of continuously misleading clients.
At this point, I am beyond frustrated and deeply disappointed. Based on this experience, I would strongly warn others to think twice before expecting efficient or professional service here.