ICTS Tracing Service
Claimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
ICTS Tracing Service
Claimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.7|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRL
HB
Hayden B
1 reviews | Active since Jan 2020
22 Apr 2026, 08:05
WORST CLAIMING EXPERIENCE EVER!!!
Worst claiming experience I have ever dealt with. I submitted my application to ICTS Tracing Services on 12 January 2026 and was advised that the process would take up to three months. I accepted this timeframe and waited patiently. However, after receiving no communication or updates, I had to follow up myself on 13 April 2026 — already beyond the promised turnaround period. When I finally got feedback, I was informed by Lindokuhle (from ICTS) that something had been captured incorrectly on their side. What is most frustrating is that this error was never communicated to me earlier, and now there is no clear timeline for resolution. I was simply told they “don’t know” how long it will take moving forward. This reflects extremely poor administration, lack of accountability, and no proactive communication. Clients should not have to chase updates or discover internal errors after months of waiting. The entire process feels disorganized and unreliable. I would not recommend ICTS Tracing Services based on this experience. If you value transparency, efficiency, and professionalism, you may want to reconsider using their services.
Helpful (0)
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Hayden B
1 reviews | Active since Jan 2020
22 Apr 2026, 08:05
WORST CLAIMING EXPERIENCE EVER!!!
Worst claiming experience I have ever dealt with. I submitted my application to ICTS Tracing Services on 12 January 2026 and was advised that the process would take up to three months. I accepted this timeframe and waited patiently. However, after receiving no communication or updates, I had to follow up myself on 13 April 2026 — already beyond the promised turnaround period. When I finally got feedback, I was informed by Lindokuhle (from ICTS) that something had been captured incorrectly on their side. What is most frustrating is that this error was never communicated to me earlier, and now there is no clear timeline for resolution. I was simply told they “don’t know” how long it will take moving forward. This reflects extremely poor administration, lack of accountability, and no proactive communication. Clients should not have to chase updates or discover internal errors after months of waiting. The entire process feels disorganized and unreliable. I would not recommend ICTS Tracing Services based on this experience. If you value transparency, efficiency, and professionalism, you may want to reconsider using their services.
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Replies (0)MT
Magdel T
1 reviews | Active since Jan 2020
9 Apr 2026, 12:36
ICTS Tracing can not be traced.
Received an sms stating there are unclaimed benefits on a deceased estate. Phoning them is pointless, phone no 011 6561160 never gets answered, email unresponded to. I think they are ****mers.
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Thembisile M
1 reviews | Active since Jan 2020
10 Mar 2026, 07:58
****
I helped my mother last year February and was assisted by Quinton, he was rushing us to send full paperwork work but until now no feedback, when we send emails no response
Helpful (0)
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Thembisile M
1 reviews | Active since Jan 2020
10 Mar 2026, 07:58
****
I helped my mother last year February and was assisted by Quinton, he was rushing us to send full paperwork work but until now no feedback, when we send emails no response
0
Replies (0)NN
Ntombizethu N
1 reviews | Active since Jan 2020
12 Sept 2025, 11:03
Lack of feedback
<div>bad service with no respond when asking for feedback on the claim. I was in communication with ***** since May this year and provided all the required documents. in June. I made follow ups on the 11th August and was told the ID was not clear I need to resend had I not made that follow up I would have not known. I continued making follow ups via email and their wahtsapp channel and I get ignored no sense of urgency. Their service is really pathetic as everyday my month who is a pensioner will ask me to make follow ups and when I respond back saying no one is answering she gets very depressed. I need feedback on the status of this claim.</div>
Helpful (0)
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Ntombizethu N
1 reviews | Active since Jan 2020
12 Sept 2025, 11:03
Lack of feedback
<div>bad service with no respond when asking for feedback on the claim. I was in communication with ***** since May this year and provided all the required documents. in June. I made follow ups on the 11th August and was told the ID was not clear I need to resend had I not made that follow up I would have not known. I continued making follow ups via email and their wahtsapp channel and I get ignored no sense of urgency. Their service is really pathetic as everyday my month who is a pensioner will ask me to make follow ups and when I respond back saying no one is answering she gets very depressed. I need feedback on the status of this claim.</div>
0
Replies (0)IS
Itumeleng S
1 reviews | Active since Jan 2020
8 Sept 2025, 19:32
****
They call and email when they want They request documents Without a summary what they are for in this world that's full of ****s and identity theft If the claim is real and exists can this query be resolved Thank you
Helpful (0)
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Itumeleng S
1 reviews | Active since Jan 2020
8 Sept 2025, 19:32
****
They call and email when they want They request documents Without a summary what they are for in this world that's full of ****s and identity theft If the claim is real and exists can this query be resolved Thank you
0
Replies (0)CA
Christopher A
1 reviews | Active since Jan 2020
10 Feb 2025, 14:43
Unclaimed benefit
I dont know how i can rate this company.Everytime i ask them on whatsapp how far my claim are there are no response but they do read my msges on whatsapp.They were in a hurry for my papper work and now they do not respond to my msges.Is this a **** or what😡😡😡
Helpful (0)
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Christopher A
1 reviews | Active since Jan 2020
10 Feb 2025, 14:43
Unclaimed benefit
I dont know how i can rate this company.Everytime i ask them on whatsapp how far my claim are there are no response but they do read my msges on whatsapp.They were in a hurry for my papper work and now they do not respond to my msges.Is this a **** or what😡😡😡
0
Replies (0)MM
Mapaseka M
1 reviews | Active since Jan 2020
6 Feb 2025, 06:29
ICTS TRACING SERVICES BAD SERVICE
Well, even that one star it is because I am most probably sure can't give them a 0 rating. This company was calling me almost every single day, they even got their team lead involved at one point. I mean three different individuals would call me every single day begging me to submit my documents. I was honestly hesitant mainly because of the reviews. I have emailed and Whatsap them but they are unbothered to say the least. They said the turn around time is 8 weeks and nobody cares to update me. The disrespect and disregard of people by this company is appalling. Now, since your emails and whatsapp number not working. May I kindly get an update on when to expect the funds
Helpful (0)
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Mapaseka M
1 reviews | Active since Jan 2020
6 Feb 2025, 06:29
ICTS TRACING SERVICES BAD SERVICE
Well, even that one star it is because I am most probably sure can't give them a 0 rating. This company was calling me almost every single day, they even got their team lead involved at one point. I mean three different individuals would call me every single day begging me to submit my documents. I was honestly hesitant mainly because of the reviews. I have emailed and Whatsap them but they are unbothered to say the least. They said the turn around time is 8 weeks and nobody cares to update me. The disrespect and disregard of people by this company is appalling. Now, since your emails and whatsapp number not working. May I kindly get an update on when to expect the funds
0
Replies (0)