Icebolethu Funerals
2|161 reviews
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Dudu M
1 reviews | Active since Member
04 May 2026, 12:54
Complaint
Icebolethu funeral service needs to train their staff.They are rude, no phone etiquette,they don't respond to e.mails and whatsapp messages are ignored!! My issue got resolved when someone prominent for involved and intervened on my behalf...I thought they have learnt from the situation.Clearly not..It is their culture of this company to treat clients with disrespect, disdain, condescending manner. I have proof that I am sitting with an e.mail that still did not get a response and a whatsapp message that was ignore for 5days..yet the sales agent is viewing my statuses.
What does one do when you have a complaint about their complaints department Hopeless company...All that glitters is not gold.
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Replies (1)Icebolethu Funerals's replyOfficial
05 May 2026, 14:02Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on 087 077 5155 or via email at [email protected] . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on 087 077 5155 or via email at [email protected] . Thank you
Best regards,
Icebolethu Funerals's reply05 May 2026, 14:02
Official
Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on 087 077 5155 or via email at [email protected] . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on 087 077 5155 or via email at [email protected] . Thank you
Best regards,