No support - Ibits

My review is against the "helpline" and "support sms line". Was supposed to have online meetings yesterday evening and my internet failed to deliver - absolutely not internet access. It was at 18:00pm. I tried phoning the number provided and texted the sms support line, but nobody rep**** or acknowledged the messages that were sent. I obtained a contact number - personal cellphone number of a person who assisted me... and only then did I receive a text message from their system with username and password with a message stating confirm the PPoE number. I am not a tech-savvy person, and to expect a user to instinctively know what to do with this useless information is unfair and unrealistic. The person that phoned be this morning saying that she did email me the support pack in March 2023 suggested that I should know all of this as this was sent. Isn't that why I pay Ibits? Why should I now suddenly know all of this when I have a support sms line to my disposal?? oh! right, that's because the sms support lie is useless in my opinion.

I will email you a support pack of my work - which you have no knowledge of or don't work with in line every day, and then I will expect you to understand and know what to do in almost a years time when something goes wrong... then I will also tell you that I sent you the support pack almost a year ago and expect my customer to understand and know what to do when I send you random codes and names.

Nobody responded to my inquiries when it was needed and only when I started getting desperate and got hold of a person's PERSONAL number, only then did you respond and act as if I should have known all of this. SO if I did not happen to get hold of someone, Ibits would not have bothered responding. Frustrating and unrealistic. And this is not the first time that the sms number users did not respond.